Business Administration Level 3 Apprentice

Summary

The Employment and Distance Learning Apprentice will undertake a range of daily administrative duties, working alongside the Employment and Distance Learning Coordinator and Distance Learning Engagement Officer. The role will provide support in key functions for the department, to ensure an effective and smooth running of the department.

Wage

£19,182 a year

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Training course

Business administrator (level 3)

Hours

Monday to Thursday 8:30am to 5:00pm - Friday 8:30am to 4:30pm.

37 hours 30 minutes a week

Start date

Monday 23 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Duties and Responsibilities

The persons appointed will be required to work flexibly within a team environment and will be allocated a range of duties and responsibilities. The post holders will work closely with the Employment and Distance Learning Coordinator and other College staff. They will communicate and work with both internal and external contacts. The duties allocated may be varied or changed by the line manager, dependent on the needs of the service.

KEY RESPONSIBILITIES OF THE JOB HOLDER:

• To handle awarding body registrations for learners
• To handle withdrawals and completion claims for learners
• To professionally handle inbound and outbound telephone calls with learners, to provide welcome calls, support calls and respond to learner queries
• To professionally handle inbound and outbound electronic enquiries with learners, providing guidance, advice or signposting where required
• To maintain up-to-date and accurate contact records for all learners
• To handle inbound and outbound posts, sending learner certificates in a timely manner
• To run reports from the MIS system to identify learners at risk, unregistered or unclaimed learners
• To support the Distance Learning Engagement Officer with any retention, engagement and completion initiatives with learners, such as circulating learner newsletters
• To support the Employment and Distance Learning Coordinator with administrative reports and departmental tasks, such as meeting minute taking
• To work with the employment and distance learning team on various administrative requests, such as stationery orders
• To manage all processes and administration requirements in accordance with contract requirements

General:

The post holder may be required to perform duties other than those given in the job description for the post. The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed. The post holder must comply with and implement relevant health, safety, security and welfare processes as required by the relevant statutory or college procedures.

Where you’ll work

King George Street
London
SE10 8QB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LONDON SOUTH EAST COLLEGES

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Provider: BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION

On programme Training:
• Level 3 Business Administrator Apprenticeship Standard
• Level 2 Functional Skills in maths and English
• Institute of Apprenticeship Certificate

End-Point Assessment (EPA)
• Knowledge Training Test
• Skills Test
• Oral Questioning – underpinned by portfolio

Requirements

Essential qualifications

GCSE in:

Maths and English (grade A*-C / 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Our Greenwich Park Centre is home to our Adult Community Learning courses. Refresh yourself and your leisure time by joining one of our vibrant learning groups. Conveniently located in the heart of Greenwich, we offer a wide range of affordable courses and activities to help you achieve your potential at work, in life, and in your leisure time.

https://www.lsec.ac.uk/your-college/our-campuses/greenwich-park (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Business Administration apprenticeship.

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