Customer Service Apprentice
MORGAN SINDALL PROPERTY SERVICES LIMITED
Leeds (LS10 1BL)
Closes in 19 days (Sunday 4 May 2025)
Posted on 7 April 2025
Contents
Summary
Attending college training days, as required, you’ll have excellent interpersonal skills when dealing with colleagues, customers and clients, along with an understanding of internal processes, and apply them. You’ll be trained to deliver a high-quality service, working efficiently and safely, whilst achieving excellent customer experience results.
- Wage
-
£20,800 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 08:00-17:00 with one hour for meal break (unpaid). All working hours will be completed in the office.
40 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Attend all required college training days as the apprenticeship requires.
- Demonstrating good interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during tasks.
- Understand internal processes and apply them in working practices.
- Observe and shadow in order to learn tasks, developing the ability to work independently and to take responsibility.
- Demonstrate a willingness to follow instructions and learn new tasks, taking personal responsibility for your own development.
- Be compliant with uniform, dress code or PPE requirements for your role.
- Assist with diligent problem-solving to achieve excellent customer experience results.
- Work in conjunction with the team to deliver a reliable service.
Where you’ll work
Unit 1 Hunslet Trading Estate
Severn Way
Leeds
LS10 1BL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
HEART OF YORKSHIRE EDUCATION GROUP
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Your apprenticeship will be completed in house, with the majority of communication with the training provider being via teams.
Requirements
Essential qualifications
GCSE in:
- Maths & English (grade 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
About this company
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
Company benefits
26 days holiday (including bank holidays). Healthcare cash plan. Profit Share Annual Discretionary Bonus Scheme. Cycle to Work scheme.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Upon completion, the apprentice will be awarded a Level 2 Customer Service Practitioner Apprenticeship.
- There is also the possibility of a permanent contract of employment depending on the business needs and available vacancies at the time of completion.
Ask a question
The contact for this apprenticeship is:
MORGAN SINDALL PROPERTY SERVICES LIMITED
Lois Murgatroyd
Trainingmsps@morgansindall.com
The reference code for this apprenticeship is VAC1000314286.
Apply now
Closes in 19 days (Sunday 4 May 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.