IMPORT DOCUMENTATION APPRENTICE

Summary

A brilliant opportunity has become available to join a large freight organisation based in Sheffield. You will be tracking shipments, quoting on active jobs, plus more.

Wage

£14,829 a year

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Apprentice will be paid £8.35 per hour.

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday 9am - 5pm

37 hours a week

Start date

Monday 19 May 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Working on computers
Liaising with customers
Tracking shipments
Quoting on active jobs
Resolving any issues that arise

Where you’ll work

9 President Way
Sheffield
S4 7UR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD COLLEGE, THE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2.

This apprenticeship will require 1 day per week to attend college. This will be at Sheffield College - City Campus.

Requirements

Essential qualifications

GCSE in:

English (grade A*-C or 9-4)
Maths (grade A*-C or 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Creative
Initiative
Patience

About this company

We are a very busy and experienced freight forwarder, we are extremely customer service driven and take extreme pride in the overall service we do offer our customers. We offer services for both exports and imports, with airfreight, seafreight, trailer and courier departments. We have a 35 thousand square warehouse that runs along side our office operations.

Company benefits

22 days holiday per year plus bank holidays.

After this apprenticeship

We aren’t looking for a quick fix or a revolving door of apprenticeships, we want and hope candidates enjoy the experience and there is a job and career path attached to the role.

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

Alice Mee

alice.mee@sheffcol.ac.uk

The reference code for this apprenticeship is VAC1000313710.

Apply now

Closes in 18 days (Tuesday 6 May 2025 at 11:59pm)

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