Data Centre Services Apprenticeship

Summary

Working with our Data Centre Service engineers to be responsible for Data Centre support to our clients and internal teams, assisting with server, networking and hardware problems and standard change requests. Daily tasks may include cabling, installation & removal of equipment, general Data Centre upkeep and actioning requests.

Wage

£20,000 a year

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• Holidays - Based on Monday to Friday – 33 days including 8 bank holidays • Wellbeing day • Birthday off • Pension – 4% employee/5% employer • Pulsant rewards / cashback scheme • Private health care (after pass probation)

Training course

Information communications technician (level 3)

Hours

Day Shifts, aligned with local schedules

37 hours 30 minutes a week

Start date

Monday 14 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Key Responsibilities:

Respond to both client queries and requests, and other internal departments within agreed timescales and in line with our Company procedures.
The deployment of our Client solutions, racks and related equipment to agreed plans, provided by our project teams.
Provide expert cabling support including crimping, patching, labelling, running and terminating.
Manage a queue of internal and external requests via ServiceNow ticket system and/or via emails, which may include some direct client interaction.
Follow escalation processes; tickets to support management and other teams as required.
Liaise with both Clients and Third party suppliers when onsite, and report / escalate any client problems.
Monitoring and escalation of critical infrastructure
Site Access Management, if there is no onsite security.
Assist with troubleshooting faults
Install and decommission redundant equipment and cabling.
Work closely with all members of the DC and wider operational teams to ensure efficient, productive and high quality service to our clients within Pulsant live Data Centre.
Stock control of Pulsant assets and store management.
Manage, categorise and prioritise all relevant tickets; these include problems, queries and requests regarding Pulsant services.

Additional Responsibilities / Requirements:

Flexibility is required of all job holders to adjust responsibilities as required by their People Leaders.
All roles will be required to handle confidential information and/or sensitive data in a professional manner and in line with existing Company processes and policies.
This list is not exhaustive but provides an indicator of likely tasks and responsibilities.

Where you’ll work

Unit 1
Pioneer Close, Wath-Upon-Dearne
Rotherham
S63 7JZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GATESHEAD COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

You will work towards the L3 Information Communications Technician standard. Studying part time remotely with Gateshead College 1 day per week and the other 4 days you will be working as part of our Data Centre team within one of our Data Centres.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade A*-C/4-9)
Maths (grade A*-C/4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Problem solving skills
Logical
Team working
Initiative
Solutions driven
Positive outlook
Friendly
Open to new ideas
High degree of accuracy
Ability to work to deadlines
Work well under pressure

Other requirements

Due to insurance purposes this vacancy is only open to applicants aged 18+

About this company

Pulsant is the UK’s leading edge infrastructure provider. Regional businesses and service providers use Pulsant’s edge infrastructure platform (known as PlatformEdge) to build, connect and deploy the applications they need to innovate and grow. The platform is underpinned by Pulsant’s network of 12 strategically located edge data centres, interconnected through a low latency network fabric delivering access to cloud, connectivity, and compute services across the UK. Over 300 people across our data centres and three core corporate office locations in Edinburgh, Gateshead and Maidenhead have a strong heritage in helping over 1000 clients to achieve their digital ambitions.

After this apprenticeship

Possible progression to advanced apprenticeship/full-time employment

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