Business Administration Apprentice – Learning & Development – Find an apprenticeship

Summary

South Yorkshire Fire & Rescue Service (SYFR) Learning & Development Team are pleased to advertise this vacancy within their experienced team. You will be supported in providing an efficient and effective administrative support while undertaking learning and development towards successful completion of the Level 3 Business Administration Standard.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

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The annual salary from 1st April will be as follows: Pay as @ 18 - 20 = £19,293: Pay as @ Age 21+ £23,557:

Training course

Business administrator (level 3)

Hours

Fixed hours: Monday to Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4:30pm. Flexi time may be considered after probationary period.

37 hours a week

Start date

Monday 2 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Main responsibilities:

Provide administrative support, including the operation of all office and administrative systems in accordance with SYFR’s procedures, such as processing incoming/outgoing post and answering telephone calls.
Carry out filing, photocopying, scanning, faxing, binding, collation of learner programmes and materials and all other basic administration duties to support the work of the Learning and Development Team.
Accurately input and retrieve information on relevant systems and databases and to assist with the production of reports/procedures and statistical analysis returns relating to learner development and achievement.
Organise and minute meetings (as required) in the appropriate set format and with a high attention to detail and accuracy.
Support the administration of the accredited qualifications and examinations centres including involvement in exam invigilation and qualification delivery.
Support programme evaluation tasks, including the collation and management of customer surveys and feedback.
Maintain accurate and up to date database records on all systems relevant to the work of the team.
Provide administrative support to the Learning & Development Team and support and cover for other administration staff as required.
Comply at all times with the SYFR Employee Code of Conduct and the Core Code of Ethics for Fire and Rescue Services in addition to adopting a conscientious approach to timekeeping and attendance.
Practice and promote SYFR’s Equality, Diversity & Inclusion and Health & Safety Policies and to conduct oneself in a professional manner that is consistent with SYFR’s core behaviours and values at all times.
Fully participate in SYFR’s Personal Review process according to the responsibilities of the role.
Successfully complete any training and development required for the role. This will include proactive attendance at all education events, tutor sessions and assessments as required to successfully meet the requirements of the Level 3 Business Administrator Apprenticeship Standard (and any Functional Skills or GCSEs as required).
Be responsible for the accurate and appropriate processing of any and all data, ensuring compliance with the General Data Protection Regulation and internal associated organisational policies and procedures around data protection.
Carry out other such duties within the department as from time to time may be required, which are commensurate with the apprentice role.
ANY OTHER INFORMATION (including special conditions of service).

Where you’ll work

Eyre Street
Sheffield
South Yorkshire
S1 3FG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD COLLEGE, THE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Qualification: Level 3 Business Administrator Apprenticeship Standard

Assessment:

Knowledge Test
Portfolio-based Interview
Project Improvement Presentation

Venue: The Sheffield College

Attendance: Blended learning, face to face and google classroom:

Requirements

Essential qualifications

GCSE in:

English and Maths (grade A* - C/9-4/or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative
Non judgemental

Other requirements

Essential: Knowledge: Understanding of the importance of providing a high quality and effective administrative service. Experience: 1) Experience of delivering/completing work or tasks to set deadlines. 2) Experience of sending and receiving emails, creating documents using Microsoft Word or other word processing programmes and undertaking data entry into spreadsheets or data bases (either in a personal, education or work setting). Personal Effectiveness: 1) Ability to plan, prioritise and organise to deadlines. 2) Takes personal responsibility for the provision of high quality and accurate work. 3) Ability to communicate effectively and in a polite and professional manner at all times. 4) The ability to work proactively with limited supervision once competent in specific tasks and to manage own workload. 5) Willingness to travel to and between the base locations for the role (via own or public transport). Desirable: Flexible approach to working hours.

About this company

About us: South Yorkshire Fire and Rescue Authority is a statutory body made up of 12 local councillors from the district councils of Barnsley, Doncaster, Rotherham and Sheffield. The primary responsibilities of the authority are laid down in legislation, including the: Fire and Rescue Services Act 2004 Civil Contingencies Act 2004 Local Government Act 1999 The authority provides an effective, economic and efficient fire and rescue service.

https://www.syfire.gov.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

To be negotiated/discussed as required for the position.

Ask a question

The contact for this apprenticeship is: