Customer Service Level 2 Apprenticeship

ANDREW ISAACS LAW LIMITED

Doncaster (DN4 5JT)

Closes in 7 days (Friday 11 April 2025)

Posted on 24 March 2025

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Summary

As a Client Relations Apprentice, you will be the first point of contact for our clients, assisting with enquiries, scheduling appointments, and ensuring a seamless client experience. You will work closely with our Marketing/Client Relations team, as well as provide administrative support to our Family Law Department across various offices.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 09:00 - 17:30

37 hours 30 minutes a week

Start date

Thursday 1 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Key Responsibilities:

  • Greet and welcome guests as soon as they arrive at the office, directing them appropriately, copying any documentation required and making them drinks
  • Answer, screen, and forward incoming phone calls, ensuring proper redirection
  • Arranging client meetings
  • Update calendars and schedule meetings
  • Administrative support to the organisation
  • Taking payments
  • Tasks in relation to the onboarding of clients
  • Ensure interview rooms are tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort, and distribute daily mail/deliveries
  • Update calendars and schedule meetings
  • Maintain accurate client records and update information as needed
  • Other clerical duties where required such as filing, photocopying and scanning

Where you’ll work

Andrew Isaacs Law Ltd, Atlas 7, Balby Carr Bank
Doncaster
DN4 5JT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Customer Service Practitioner Level 2 Apprenticeship Standard

Requirements

Desirable qualifications

GCSE or equivalent in:

  • Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Customer care skills

About this company

We are known as Legal Service Specialists in Divorce &  Family Law Services throughout Doncaster and Melton Mowbray. We are recognised for our commitment and strength in the way we represent our clients whilst delivering an exceptionally high standard of care.

After this apprenticeship

  • Apprenticeship and the opportunity to progress within the firm

Ask a question

The contact for this apprenticeship is:

CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION

The reference code for this apprenticeship is VAC1000311492.

Apply now

Closes in 7 days (Friday 11 April 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.