Business Development Telesales Apprentice

Summary

Career entry role for those seeking a long term career in Business to Business Telesales. You will focus on a broad range of business activities that contribute to the overall skills required to become a successful Telesales professional. You will be adaptable and wish to follow a developing Telesales role within the chemical and cleaning industry.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

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Training course

Customer service practitioner (level 2)

Hours

Monday 9am to Friday 5pm.

37 hours a week

Start date

Monday 28 April 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The apprenticeship will provide a thorough and broad training in all aspects of Business Development by telephone.

The training will be split in two decisive areas of development.

One will concentrate on four days a week will on Telesales and one day a week will be spent in the office on sales administration.

The training will provide the apprentice with essential skills in sales, marketing, IT and Office Administration that will enable them after the apprenticeship to follow other areas of work within the company such Digital Marketing, Accounts, Sales Representative on the road, Customer Relation, Human resources, etc.

The apprentice can expect to receive full on-going Telesales training in:

Telesales Techniques
Product Information
Sales Pitch
Phone manner
Closure Techniques
Rapport
Telesales Pitch writing
Handling Queries
Retaining Customers

Office & Sales Administration Training will include:

Order Confirmation
Prospecting Leads
Customer relation
Data inputting
Email Marketing
Internet Research
Sage Software knowledge

The apprenticeship will be demanding but fun and varied. You will be working in a very small, busy and target driven Telesales sales environment. You will be working from written scripts.

No computer work is involved in the Telesales with paper leads provided.

Where you’ll work

Unit 1, Parkway Link
Kettlebridge Road
Sheffield
S9 3AJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD COLLEGE, THE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship
Blended learning including both college and online learning days.
Delivered in your workplace with one-to- one training and tutor visits every 4 weeks
Practical assessment and coursework during and at the end of the programme

Additional qualifications:

Those who complete will be eligible to join the Institute of Customer Services

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

The job will be suited to self-motivated individuals who are disciplined, career focused, and patient and are comfortable speaking over the phone to businesses and customers.

About this company

Sky Chemicals supply a wide range of high quality, competitively priced industrial cleaning products throughout the UK and abroad

https://www.skychemicals.co.uk/our-story (opens in new tab)

After this apprenticeship

Further accredited training with sustained employment and industry experience for the right candidate.

Ask a question

The contact for this apprenticeship is: