Business Administration Apprentice - HomeChoice Team - SLHD

ST LEGER HOMES OF DONCASTER LIMITED

Doncaster, Ogden Road

Closes in 10 days (Monday 14 April 2025)

Posted on 17 March 2025

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Summary

Starting on 1st September 2025, we are offering a 21-month paid apprenticeship with the opportunity to gain a real insight into a key business area and contribute to delivering excellence for our customers. Motivation, enthusiasm, and the ability to use your initiative are key, along with a strong desire to learn.

Wage

£17,448 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Typical working week is Monday to Friday 8.30 to 5 pm. Either at The Civic Building / Shaw Lane (also agile working at home as required)

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • The role is based in the St Leger Homes Home Choice Team helping to provide the best customer service support to both internal and external stakeholders. It is a busy team delivering a wide range of functions within the team. 
  • Dealing with front line telephone and other enquiries from customers, stakeholders, and agencies
  • Inputting data regarding customers’ circumstances, ensuring details are always up to date
  • Providing advice, signposting, and transferring customers to other departments or stakeholders
  • Working closely with staff from our various teams to provide positive and timely outcomes for customers and other stakeholders

Where you’ll work

This apprenticeship is available in these locations:

  • Civic Office, Waterdale, Doncaster, DN1 3BU
  • St. Leger Homes, Shaw Lane Depot, Shaw Lane Industrial Estate, Ogden Road, DN2 4SQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DN COLLEGES GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • Training will take place in the workplace and through day release at Doncaster College
  • Working towards Level 3 Business administrator apprenticeship standard

Requirements

Essential qualifications

GCSE in:

  • Maths, English and one other subject (grade 4-9 / A-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

A basic DBS check will be required for this role and also satisfactory proof of compliance with the Government’s BPSS requirements.

About this company

St Leger Homes is an award-winning, customer focused social housing provider that currently manages over 20,000 homes on behalf of Doncaster Council.

https://www.stlegerhomes.co.uk/ (opens in new tab)

Company benefits

Pension, access to private healthcare and annual leave.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Although a permanent position cannot be guaranteed at the end of the apprenticeship, our Career Start Co-ordinators will support the apprentice to find a permanent position either at St. Leger Homes or elsewhere. 

Ask a question

The contact for this apprenticeship is:

ST LEGER HOMES OF DONCASTER LIMITED

Laura Robinson

laura.robinson@stlegerhomes.co.uk

The reference code for this apprenticeship is VAC1000310040.

Apply now

Closes in 10 days (Monday 14 April 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply online via the link. You will be required to complete an online application form. CVs are not accepted.