Customer Service Apprentice SLHD

Summary

Starting on 1st September 2025, we are offering a 15-month paid apprenticeship with the opportunity to gain a real insight into a key business area and contribute to delivering excellence for our customers. Motivation, enthusiasm and the ability to use your initiative are key, along with a strong desire to learn.

Wage

£17,488 a year

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

37 hours a week. Working in the Civic Office or agile working at home. Typical hours are 8.30 am to 5pm, Monday to Friday.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The role is based in the St Leger Homes Tenancy Sustainability Team helping to provide the best customer service support to both internal and external stakeholders. It is a busy team delivering a wide range of functions within the team
Dealing with telephone enquiries from tenants, stakeholders and agencies, such as Doncaster Council and Department for Work and Pensions
Inputting data regarding tenants’ circumstances, ensuring details are always up to date
Contacting tenants and taking payments over the phone
Working closely with staff from our Tenancy Support Officers and Income Management team

Where you’ll work

Civic Office
Waterdale
Doncaster
DN1 3BU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DN COLLEGES GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training will take place in the workplace
Day release at Doncaster College

Requirements

Essential qualifications

GCSE in:

Maths, English and one other subject (grade 4-9 / A-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Please also note that any job offer to work at St Leger Homes is subject to satisfactory pre-employment checks. This may include an entry assessment to the relevant Training Provider / College. A basic DBS check will be required for this role and also satisfactory proof of compliance with the Government’s BPSS requirements

About this company

St Leger Homes is an award-winning, customer focused social housing provider that currently manages over 20,000 homes on behalf of Doncaster Council.

https://www.stlegerhomes.co.uk/ (opens in new tab)

Company benefits

Pension, private healthcare access and annual leave.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Although a permanent position cannot be guaranteed at the end of the apprenticeship, our Career Start Co-ordinators will support the apprentice in applying for a permanent position either at St. Leger Homes or elsewhere.

Ask a question

The contact for this apprenticeship is:

ST LEGER HOMES OF DONCASTER LIMITED

Laura Robinson

laura.robinson@stlegerhomes.co.uk

The reference code for this apprenticeship is VAC1000310022.

Apply now

Closes in 10 days (Monday 14 April 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

To apply, please follow the link and apply online via the online application form. CV's will not be accepted.

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