Scheduler Admin Apprentice

Summary

Due to business growth The Kirby Group are now looking to recruit an office based apprentice to support with the future proofing of the business and service demand. They are keen to offer an individual the chance to secure an office based career within the fire and security sector.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

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Training course

Business administrator (level 3)

Hours

Monday to Friday. Shifts tbc.

40 hours a week

Start date

Sunday 4 May 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

You will be supported from day 1 and will be assigned a member of the team for mentoring.

Learning is completed remotely without any face-to-face requirements.

The apprentice will work across all areas within the office function but a significant amount of work will be related to scheduling as this is an integral part of the business.

Each day can be different depending on the priorities of the business and the office

Scheduling jobs
Scheduling engineers
Triaging customer care communications

Other responsibilities will be assigned as the individual grows within the role.

Where you’ll work

The Kirby Group, 210 White Lane
Sheffield
S12 3GL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SKILLS FOR SECURITY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Level 3 Apprenticeship Standard.

Skills for Security will deliver the apprenticeship training, remotely, twice a month.

You will be required to complete all training tasks allocated during your apprenticeship.

You will be required to complete assessments and portfolio work during your tutor led meetings and take part in any additional training courses that the company require you to complete.

The employer will mentor and coach you on the job. You will also shadow, learn and get involved in all aspects of your administrative role with our office manager.

You will attend dedicated tutor led meetings hosted via MS Teams and gather any on the job evidence needed to supplement your studies.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Problem solving skills
Administrative skills

About this company

The Kirby Group started out providing electrical and security services and over the years has expanded to an Integrated facility solutions provider offering services including; security, fire, IT+ communications, electrical, lighting, HVAC Heating, Ventilation & Air Conditioning, plumbing, projects, building operations & maintenance, site audits to assess requirements, conditioning reports, planned preventative maintenance programmes, statutory inspections, compliance and specialist services.

After this apprenticeship

Possible progression within the company

Ask a question

The contact for this apprenticeship is:

SKILLS FOR SECURITY LIMITED

The reference code for this apprenticeship is VAC1000309102.

Apply now

Closes in 30 days (Friday 2 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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