Reception/Help Desk & Client Care apprentice
AMT LAWYERS LTD
BLACKBURN (BB1 8AF)
Closes on Sunday 11 May 2025
Posted on 11 March 2025
Contents
Summary
AMT Lawyers have a brilliant business admin apprenticeship opportunity at their hear office in Blackburn. AMT are a highly regarded full service law firm, offering services nationwide. ATM have a vibrant team with years of experience who aim to provide a professional and personal service to all clients.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday. Shifts to be confirmed.
40 hours a week
- Start date
-
Sunday 25 May 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
A non-exhaustive list of the tasks which will be included within this role have been listed below:
- Excellent Communication Skills and Presentation based at the Reception Desk of the offices
- All Receptionist Duties including telephone calls, dealing with incoming clients, organising the post (internal and external), housekeeping etc
Client Care and Business Development duties:
- Regular business to business communication via telephone with current clients and potential new clients
- Target driven tasks to enhance and develop the firm’s new business within areas of specialism i.e. Residential
- Conveyancing
Where you’ll work
26 WELLINGTON STREET ST. JOHNS
BLACKBURN
BB1 8AF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BURNLEY COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Level 3 Business Administrator Apprenticeship Standard
- Training will take place one day a week at Burnley College
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Administrative skills
Other requirements
The ideal candidate will have excellent communication skills via telephone and in person. Furthermore, it will be important for the candidate to be organised and have the ability to multi-task various tasks at the same time. We seek to employ an Apprentice which is committed, dedicated and consistent in all tasks set. Punctuality and attendance are also extremely important for this role as it requires a physical presence within the offices at all times due to the level of responsibility.
About this company
AMT Lawyers is a renowned provider of legal services, which aims to adhere to the legal needs of businesses and individuals alike. As well as the range of services we have to offer, the ethos of the firm is to ensure every legal service is of high quality and competitively priced. We have a vibrant team with years of experience who aim to provide a professional and personal service to all clients.
After this apprenticeship
If the candidate is able to showcase the abilities mentioned above, the role will involve progression by the person obtaining more responsibility in maintenance and management of the firm in regards to Client Care, Marketing and Business Development. This will also be reflected financially via a salary increase.
Ask a question
The contact for this apprenticeship is:
BURNLEY COLLEGE
Themis
themis@burnley.ac.uk
01282733005
The reference code for this apprenticeship is VAC1000308809.
Apply now
Closes on Sunday 11 May 2025
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.