Business Support Officer Apprenticeship

Summary

This apprenticeship is in Bexley's Registration Service who support the registration of marriages, births, deaths and civil partnerships. You will need excellent planning and organisation and communication skills; show understanding and empathy to our customers and be able to pay attention to detail. Progression to level 3 Admin is our aspiration.

Annual wage: £23,338 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: 36 hours per week mainly Monday-Friday. This may be flexible to include odd weekends
36 hours a week
Possible start date: Monday 24 February
Duration: 3 years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Meet and Greet residents/customers
Support diary management including making appointments
Handle enquiries either face to face or via telephone or email
Input data accurately
Plan and organise tasks

Where you’ll work

Danson Park

Danson Road

Bexleyheath

DA6 8HL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LONDON SOUTH EAST COLLEGES

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training will be delivered via our local college (London South East Colleges).

Delivery will be hybrid with study sessions both in the college and visits to the workplace.

More training information

The apprentice will receive in-house training as and when required.

It is the organisation's aspiration that the apprentice will progress onto to the level 3 Business Administrator qualification.

Requirements

Essential qualifications

GCSE in:

English (grade 4-9 (or A-C) or equivalent)
Maths (grade 4-9 (or A-C) or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental
Patience

About this company

The London Borough of Bexley (Bexley Council) is a local authority. Our customers are our residents. We have statutory services such as social care, education, housing and waste and recycling. We also provide many other services to our residents such as highway maintenance, parks and open spaces and library facilities

http://www.bexley.gov.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Progression onto a level 3 apprenticeship.

Ask a question

The contact for this apprenticeship is:

London Borough of Bexley

Cheryl Jones

cheryl.jones@bexley.gov.uk

02030454095

The reference code for this apprenticeship is VAC1000291974.

Apply now

Closes in 12 days (Friday 3 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please complete the application form from the link.

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