ICT Apprenticeship

Summary

We are seeking a motivated and enthusiastic individual to join our team as an ICT Apprentice. This apprenticeship offers a fantastic opportunity to gain hands-on experience and develop a wide range of skills in the field of Information and Communication Technology (ICT).

Annual wage

£11,648 to £20,820.80 a year

Minimum wage rates (opens in new tab)

Wage to be confirmed during interview process.

Training course

Information communications technician (level 3)

Hours

Monday to Friday, 9am to 5pm with a 1 hour lunch break

35 hours a week

Possible start date

Monday 27 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Technical Knowledge and Skills Development:

Investigate and understand various IT legislations
Learn and explain the principles of system backup and storage
Understand and describe the elements of technical documentation and its importance in escalation
Apply root cause problem-solving techniques using diagnostic tools
Understand basic network addressing principles
Learn about cloud services and their key principles
Analyse network fundamentals and components

Customer and Stakeholder Interaction:

Interpret and prioritise customer requirements in line with organisational policies
Communicate effectively with stakeholders, using appropriate technical or non-technical language
Describe different types of maintenance and preventative measures
Operate safely and securely across platforms, applying key security principles
Manage and prioritise workload effectively
Demonstrate professionalism and independent initiative
Take a productive and organised approach to work
Show self-motivation and effective time management

Where you’ll work

The Atrium

29A Kentish Town Road

London

NW1 8NL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LONDON SOUTH EAST COLLEGES

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Training Provider:

London South East Colleges

On-programme Training:

Level 3 Information Communication Technichan
Level 2 Functional Skills in Maths and English
Institute of Apprenticeship Certificate
End-Point Assessment (EPA)
Assessment of competency through competency-based interview
Assessment of portfolio of evidence
Continuing Professional Development Log reviewed
Professional discussion/question and answer session

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade Grades 4-9 (A*- C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Logical
Team working
Initiative
Patience

Other requirements

May work occasional weekends for specific projects.

About this company

As the largest Asian inspired quick serve restaurant in the UK, Chopstix is proud to deliver our range of fresh & tasty dishes to our customers. Over 100 Restaurants in the UK and Ireland with our Support Centre Office in Camden town London.

https://chopstixnoodles.co.uk/ (opens in new tab)

After this apprenticeship

Potential for employment within the industry, or seek further education once qualified.

Ask a question

The contact for this apprenticeship is:

LONDON SOUTH EAST COLLEGES

Evelyn Nartey

evelyn.nartey@lsec.ac.uk

02039544152

The reference code for this apprenticeship is VAC1000291746.

Apply now

Closes on Friday 24 January

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