GP Receptionist Administrator Apprentice

Summary

By joining our team as an apprentice, you will gain valuable experience in a dynamic healthcare environment and have the opportunity to contribute to the well-being of our patients. Receive on-the-job training and mentoring from experienced staff. Opportunity to complete a relevant qualification as part of the apprenticeship program.

Annual wage: £15,096 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Working pattern will be Monday to Friday, time out for training and to attend college. Shifts to be confirmed.
37 hours a week
Possible start date: Monday 2 September
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide administrative support to the GP surgery, assisting in
the efficient and effective delivery of healthcare services. The
apprentice will gain hands-on experience in various administrative functions within the practice, contributing to the smooth operation
of the surgery while completing their apprenticeship program.

Key Responsibilities:
1. Reception Duties:

Greet patients and visitors in a friendly and professional manner.
Answer telephone calls, manage appointment bookings, and handle patient inquiries.
Register new patients and update existing patient records.
Dealing with patients queries and concerns and directing them to the appropriate member of staff.
Dealing with patients’ prescriptions.

2. Administrative Support:

Assist with the preparation and maintenance of patient files and records.
Help with data entry tasks, ensuring accuracy and confidentiality.
Assist in the preparation of reports and documents as needed.

3. Finance and Accounts:

Assist with processing invoices and payments.

4. Supplies and Inventory:

Help with ordering supplies and managing inventory levels.
Ensure the practice is stocked with necessary items (e.g. office supplies, refreshments) and informing the Practice Manager when low.

5. Facilities Management:

Assist in maintaining the practice premises, liaising with the Practice Manager.
Ensure a clean, safe, and welcoming environment for patients and staff.

6. Policy and Compliance:

Help in the development and implementation of practice policies.
Assist with ensuring compliance with all relevant regulations and policies, including health and safety.

7. Patient Interaction:

Provide excellent customer service to patients,ensuring their needs are met.
Assist with patient communications, including appointment reminders and follow-up calls.

Where you’ll work

57 PLAINS ROAD

NOTTINGHAM

NG3 5LB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner qualification
Apprentices who have not achieved the equivalent of level 2
qualifications in maths and English, will need to achieve level 1
functional skills in these and work towards level 2 Functional Skills.
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Team working
Initiative

Other requirements

Previous experience in a customer service or administrative role. Interest in healthcare and medical services. Strong communication and interpersonal skills. Good IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook). Ability to maintain confidentiality and handle sensitive information. Attention to detail and good organisational skill

About this company

Plain View Surgery is a well-established, busy, friendly, and caring GP practice based in Mapperley. The practice has a list size of 8900 patients and a CQC rating of Outstanding. We use a clinical system called SystmOne and we are in a modern, purpose -built building. The surgery is located within walking distance to several bus routes and shops.

After this apprenticeship

To become a permanent employee at Plains View Surgery.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Chloe Burton

chloe.burton@atem.co.uk

The reference code for this apprenticeship is VAC1000263281.

Apply now

Closes in 9 days (Saturday 31 August at 11:59pm)

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