Customer Service Apprentice

HEIGHT LIFT & SHIFT LIMITED

LEEDS, LS15 4LG

Closes in 5 days (Friday 13 September at 11:59pm)

Posted on 29 May 2024

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Summary

Height Lift & Shift Limited are offering the chance for a candidate to take part in a Customer Service Apprenticeship. The successful candidate will provide administration support to the business ensuring company procedures, processes and records are accurately followed and maintained, to ensure compliance with legal and best practice requirements.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Apprenticeship wage based on age / yearly

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday: 8.30am – 5.00pm (w/ 30mins unpaid lunch).

40 hours a week

Possible start date

Friday 20 September

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Purchase invoice processing
  • Sales invoice processing
  • Repair quote processing
  • Repair quote processing
  • Repair order processing
  • Planned maintenance visits processing
  • Maintenance of customer records
  • Maintenance of supplier records
  • Timely and accurate maintenance of company records
  • Provide general assistance to other members of the team where necessary

Where you’ll work

CARRWOOD PARK

SELBY ROAD

SWILLINGTON COMMON

LEEDS

LS15 4LG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • You will work towards a Customer Service Practitioner Level 2 Apprenticeship
    • Your apprenticeship will take place at Printworks Campus
    • Training will be delivered one day per week, further details to be confirmed

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative

    About this company

    HLS is a specialist provider of access platforms for safe and compliant working at height, available for hire, long-term lease or sale. We'll help you comply with industry regulations, understand best practices and deliver a culture of safety throughout your organisation.

    After this apprenticeship

    • Permanent Position with ability to further develop

    Ask a question

    The contact for this apprenticeship is:

    LUMINATE EDUCATION GROUP

    Leeds City College Apprenticeship Team

    apprenticeships@leedscitycollege.ac.uk

    01132846464

    The reference code for this apprenticeship is VAC1000253880.

    Apply now

    Closes in 5 days (Friday 13 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.