Business Administration Apprentice

Summary

The successful applicant will work as part of a team to provide excellent reception and administrative duties for the whole surgery. You will obtain excellent hands-on training on all aspects to administration duties needed for a surgery, including telephone contact with patients and all NHS staff.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

Any overtime will be paid.

Training course

Business administrator (level 3)

Hours

Monday - Friday 8.00am - 4.00pm and/or 9.00am - 5.00pm and/or 11.00am - 6.00pm shift system. May work weekends.

37 hours a week

Possible start date

Monday 16 September

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Deliver a quality reception service, dealing directly with patients, relatives and carers either face to face or by telephone
Reception services include general enquiries, booking or cancelling of appointments, logging of accurate information (e.g. visit requests)
Facilitating efficient lines of communications between patients and clinicians at all times
Manual filing of information and documents where appropriate
Extensive use of the medical centres computer system and other computer software such as MS Word, Excel and Outlook.
To use and amend (where appropriate) the computerised appointment system
Retrieval of information as required from both computer and manual systems.
Responsible for the internal and external mail distribution and delivery (this includes ensuring specimens for pathology are ready for collection)
Ensure that the information resources in the practice premises are regularly updated and kept in a tidy and orderly manner
Ensuring adequate stocks of information leaflets, certificates and prescription forms are maintained and ordered when appropriate
Observe a strict code of confidentiality at all times
To work within the practice’s agreed policies and guidelines and where appropriate, commenting on and contributing to changing such policies
Attend practice meetings or other meetings if required
Signposting patients to other services as appropriate
Querying prescription details with patients / carers etc
Getting prescriptions signed by GPs when required
Carry out general health and safety checks around the building
Providing administrative support for the whole team
Ensuring the internal communication system is kept up to date
Inputting data using various computer software

Where you’ll work

141 OAKDALE ROAD

NOTTINGHAM

NG3 7EJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 apprenticeships.

Apprentices who have not achieved the equivalent of level 2 in maths and English, must achieve these prior to end point assessment.

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job activities and training.

On the job and off the job training will be delivered in the workplace.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 2-9)
Maths (grade 2-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental
Patience

About this company

A busy and friendly GP Surgery. We are in a purpose built surgery building. We have more than 5000 patients registered with us. We have 10 members of staff ranging from doctors/nurses/physio/admin staff and other health care professional. You will be joining our admin team consisting of four members of staff, who will be at hand to assist you.

After this apprenticeship

Progress to working as Administrator at the Surgery.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Ellie Griffin

ellie.griffin@atem.co.uk

The reference code for this apprenticeship is VAC1000251818.

Apply now

Closes in 18 days (Monday 9 September at 11:59pm)

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