Customer Service Apprentice
ECCLES (UK FOUNDRIES FE) LTD
WEST MIDLANDS, WS2 8AA
Closes in 22 days (Monday 30 September at 11:59pm)
Posted on 7 May 2024
Contents
Summary
A Level 2 Customer Service Apprentice is required. You will be working closely with internal and external customers, meeting deadlines, and dealing with customer orders; as well as understanding the products or services that are available from the organisation. Duties include: answering the telephone, greeting customers and order processing.
- Annual wage
- £12,480 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday 9am - 5pm.
37 hours a week
- Possible start date
-
Tuesday 1 October
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties will include:
- Answering Telephone
- Greeting customers
- Order Processing
- Delivery notes and job bag filing
- Competent use of the company software
- Purchase order number uploading.
Where you’ll work
PORTLAND STREET
WALSALL
WEST MIDLANDS
WS2 8AA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
P.T.P. TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Customer Service Practitioner Level 2
- Relevant workplace training
- Functional Skills Maths and English if required.
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4 and above)
- Maths (grade 4 and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
The ideal candidate will be a team player who is willing to go above and beyond for the team. Candidates will need to have a mature attitude and be prepared to complete any task associated with the job role. Time keeping is a must.
About this company
The Eccles’ story begins in the 1950s as a young and ambitious Alan Eccles buys a petrol station – also a car servicing and repair centre – in Hill Top, West Bromwich, marking his journey into steel fabrication. He named it Eccles Hill Top Garage. During this post-war period, the size and scale of transport and infrastructure projects were growing quickly in the United Kingdom, and it soon became evident that stronger materials were needed to fulfil growing orders. Manhole covers, for example, needed to be bigger and stronger – and this led to the development of cast iron solutions, which were much easier to install and use, as well as being available for customers ‘off the shelf’. Thus began the rising popularity of cast iron as a credible material to manufacture manhole covers – with Alan at the forefront of this evolution. Alan’s engineering solutions found many grateful customers and business boomed. By the end of 1950s Alan’s children, Ann and Roger, also joined the business to make it a family concern. Towards the end of this decade the business changed names and began trading as Eccles Light Engineering Co Ltd.
After this apprenticeship
- To be decided upon completion of training.
- Possible progression to a Level 3 qualification.
Ask a question
The contact for this apprenticeship is:
P.T.P. TRAINING LIMITED
PTP Recruits
ptprecruits@ptp-training.co.uk
01922651100
The reference code for this apprenticeship is VAC1000249230.
Apply now
Closes in 22 days (Monday 30 September at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.