Apprentice Medical Receptionist/Administrator
CENTRE OF GATESHEAD MEDICAL GROUP FAO SUSAN BRIDLE
TYNE & WEAR, NE8 1NR
Closes in 19 days (Friday 27 September at 11:59pm)
Posted on 24 April 2024
Contents
Summary
As a large practice, the medical group offer a comprehensive range of clinical services within the Gateshead area. The purpose of this role is to provide efficient and effective reception and clerical support to the practice, exercising discretion and confidentiality, to ensure the smooth running of surgeries and other services to patients.
- Annual wage
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£12,480 a year
Minimum wage rates (opens in new tab)
£12,480 Aged 16 - 17 £12,480 Aged 18 - 20
- Training course
- Business administrator (level 3)
- Hours
-
Rota basis between 7.45 am and 7.00 pm, exact working days and hours TBC
37 hours a week
- Possible start date
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Monday 30 September
- Duration
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2 Years
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating pre-bookable and urgent appointments appropriately and monitoring the flow of patients during surgeries
- Carrying out all clerical tasks to prepare for surgery sessions, ensuring that clinical staff have the patient documentation necessary to undertake consultations and procedures efficiently
- Providing a comprehensive reception service, responding to a range of enquiries in a polite and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner
- Dealing with all telephone requests and enquiries in a courteous and efficient manner, referring callers to appropriate personnel and ensuring messages are relayed and in a timely manner, particularly those requesting urgent advice
- Taking comprehensive details for patients requesting home visits and ensuring that these are recorded in accordance with the protocol to allow steps to be taken for triage
- Dealing with prescribing requests, ensuring that scripts are approved, prepared, signed and ready for issue within agreed timescales or, if the patient needs to be seen, arranging appropriate follow-up
- Maintaining manual patient records in a tidy, accurate and up to date condition (both individual files and the overall filing system), tracking missing folders and documents as required by clinical staff
- Ensuring that any change of patient details/personal circumstances are recorded accurately and actioned on both the manual and computerised record system
- Undertaking a variety of clerical tasks in support of patient service activity including ambulance bookings, insurance and benefit documentation, vaccinations, breast screenings etc.
- Explaining practice arrangements and requirements for registration and arrangements for new patients seeking care, ensuring that all documentation is fully completed
- Participating in the extended hours rota providing clerical support to the appointment surgery and working with the doctor on call
- Attend all statutory training courses as required
- Interaction with colleagues in the reception, secretarial and admin team
- Reports to Team Leaders/ Deputy Practice Manager
- Liaises with nursing team and medical/clinical personnel
This Job Description is not exhaustive and is a guideline to the scope of duties involved. It will be reviewed at regular intervals. It is not intended as a rigid inflexible specification and will be subject to the changing requirements of Central Gateshead Medical Group.
Where you’ll work
PRINCE CONSORT RD
GATESHEAD
TYNE & WEAR
NE8 1NR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ACCESS TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Level 3 Business Administrator Apprenticeship Standard, which includes:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
- Training delivered by Access Training through a mixture of projects, training workshops and one to one support
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade Minimum A-C/4-9)
- Maths (grade Minimum A-C/4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Team working
- flexible and adaptable
- hardworking
Other requirements
Please make sure you can travel to the employer for a 7.45am start and that you can offer the flexibility required to work until 7pm on a rota basis.
About this company
An exciting opportunity has arisen in a well-established local medical practice. As a large practice, the medical Group offer a comprehensive range of clinical services within the Gateshead area.
After this apprenticeship
- The opportunity for long term permanent employment for the right candidate upon completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING LIMITED
info@accesstraining.org
0191 490 4646
The reference code for this apprenticeship is VAC1000246808.
Apply now
Closes in 19 days (Friday 27 September at 11:59pm)
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