Apprentice Customer Service/Optical Assistant
OPTIQUE VISION (SOUTHWELL) LTD
SOUTHWELL, NG25 0EN
Closes in 5 days (Wednesday 11 September at 11:59pm)
Posted on 12 April 2024
Contents
Summary
Join this optical provider as a valuable addition to their team. In the first instance you will learn to provide first class customer service to their patients, in the longer term you will be given the opportunity to undertake optical assistant training as an addition to the role.
- Annual wage
- £12,480 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
37.5 hours to be conducted during the store opening times of Monday to Saturday, 09:00 - 17:00.
37 hours a week
- Possible start date
-
Tuesday 17 September
- Duration
-
1 Year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Welcoming patients to the setting
- Booking appointments
- Helping young patients to feel at ease
- Creating new patient records
- Updating and scanning records onto patients record system
- Setting up diaries for clinics
- Carrying out basic spectacle repairs
- Helping patients to understand accessories or consumables that may be required
- Housekeeping which is enhanced
- Helping people to choose spectacles if required
Where you’ll work
30 KING STREET
SOUTHWELL
NG25 0EN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WEST NOTTINGHAMSHIRE COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. This is a Knowledge, Skills and Behaviours apprenticeship standard.
You will experience a blended learning model. You will be invited to attend regular workshops that will help support your learning. These can be attended in person at our Derby Road campus in Mansfield or virtually using Microsoft Teams.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Non judgemental
- Patience
About this company
We are a new friendly independent opticians in Southwell, Nottinghamshire. Optometrist Allan and Dispensing Optician Rowena, have both 20 years’ experience in ophthalmic eyecare services. Our opticians owned practice allows us to give you the very best in affordable eyecare. Using the latest in eye examination technology allowing our optometrist to perform our eye tests to perfection.
After this apprenticeship
Upon completion of this apprenticeship and in the longer term you will be given the opportunity to undertake optical assistant training as an addition to the role. This will be funded by the employer.
Ask a question
The contact for this apprenticeship is:
WEST NOTTINGHAMSHIRE COLLEGE
Ryan Smith
apprenticeships@wnc.ac.uk
01623 900479
The reference code for this apprenticeship is VAC1000242735.
Apply now
Closes in 5 days (Wednesday 11 September at 11:59pm)
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