Customer Service Specialist Apprentice Level 3
Roche Audio Visual
WEST YORKSHIRE, HX5 9JP
Closes in 22 days (Monday 30 September)
Posted on 4 June 2024
Contents
Summary
Includes working closely with our Senior Management in coordination with our Customer Service Coordinator handling customer enquiries, directly managing and developing client service level agreements and coordinating with our engineering division, manufacturers and distributors to ensure the highest levels of service are provided to our customers.
- Annual wage
- £11,830 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday, 9.00am - 5.00pm, with 1 hour lunch break.
35 hours a week
- Possible start date
-
Tuesday 1 October
- Duration
-
1 Year 9 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Dealing with more complex or technical customer requests, complaints, and queries. This will involve problem solving and resolving complaints (not just logging and escalating them) to ensure customer satisfaction.
- Coordination & Support with engineering schedule & onsite teams
- Provide advice on organisation’s products and/or services, share knowledge with the wider team and colleagues.
- Gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out the role.
- Work in line with organisation’s current business strategy in relation to customers and make recommendations for potential improvements in services or processes.
- Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.
- Recording clients’ interactions, updating contact details, and managing client databases.
- Client visits & meetings to support ongoing bespoke managed service
Where you’ll work
ROCHE AUDIO VISUAL
AINLEYS INDUSTRIAL ESTATE
ELLAND
WEST YORKSHIRE
HX5 9JP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CALDERDALE COLLEGE
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
Your training plan
- The successful Candidate will work towards a Level 3 qualification in Customer service.
- Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter- personal skills, experience of working with customers in some capacity.
- You must achieve level 2 English and maths prior to taking the end point assessment.
Requirements
Desirable qualifications
GCSE or equivalent in:
- Maths & English (grade 4/C or Above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Polite and professional
- experience with Excel & Adobe
About this company
Established in 1973, Roche Audio Visual, have become one of the UKs leading specialists in the design, supply, integration and support of audio visual, innovative and evolving technologies to the public sector.
After this apprenticeship
- Opportunity for permanent employment at Roche working within many areas such as customer service, internal sales, external account management, support services, technical support, and engineering.
- Long term opportunity for a management position.
Ask a question
The contact for this apprenticeship is:
CALDERDALE COLLEGE
Madeline Oxby
Madeline.Oxby@calderdale.ac.uk
07974 587441
The reference code for this apprenticeship is VAC1000241591.
Apply now
Closes in 22 days (Monday 30 September)
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After signing in, you’ll apply for this apprenticeship on the company's website.