Customer service representative apprentice
ADVANCED CUTTING TOOLS LTD
HEBBURN, NE31 2ES
Closes in 13 days (Friday 20 September)
Posted on 26 March 2024
Contents
Summary
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns - Analyse customer needs and provide appropriate solutions or recommendations - Upsell products or services to customers when applicable - Process orders, returns, and exchanges accurately and efficiently.
- Annual wage
- £15,405 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday – Thursday 8:30am-5pm
Friday – 8:30am – 4:30pm
39.5 hours per week
39 hours a week
- Possible start date
-
Sunday 29 September
- Duration
-
2 Years
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns
- Analyse customer needs and provide appropriate solutions or recommendations
- Upsell products or services to customers when applicable
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Handle customer complaints or escalations with professionalism and empathy
- Collaborate with other departments to resolve customer issues or inquiries
- Follow company policies and procedures to ensure customer satisfaction
Where you’ll work
8 APOLLO COURT
KOPPERS WAY
MONKTON BUSINESS PARK SOUTH
HEBBURN
NE31 2ES
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TDR TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
- Level 3 in Business Administration
- Full time employment upon completion of apprenticeship
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
About this company
ACT Group are the premier engineering solutions provider in the North of England, Scotland and Ireland. With dedicated divisions in tooling, lubrication, vending and digital, including independent experts in their field. ACT Group team has the commitment and momentum to go way beyond the simple provisions of supply to actually improve your business. ACT Group supports customers in Aerospace, Automotive, Rail, Construction, Chemicals, Defence, General Engineering, Manufacturing, Medical, Oil and Gas, Power Generation and renewables. Covering the North of the UK. Our customers, both OEM and subcontractors are driven, ambitious and growing. Our infrastructure is created with the demanding and discerning nature of this calibre of customer in mind. We are not just providing engineering solutions, we are increasing productivity and uptime, reducing waste and downtime and minimising bottlenecks.
After this apprenticeship
- Full time employment upon completion.
Ask a question
The contact for this apprenticeship is:
TDR TRAINING LIMITED
The reference code for this apprenticeship is VAC1000240527.
Apply now
Closes in 13 days (Friday 20 September)
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After signing in, you’ll apply for this apprenticeship on the company's website.