Recreation Assistant Apprentice

Summary

A Level 2 Recreation Assistant Apprentice is required. GLL is looking for a Lifeguard to work at Waddon Leisure Centre. If you have the skills and ambition to join us as a Lifeguard, there's never been a more exciting time to join us. This is more than a Lifeguard job, it's a career. Duties include: understanding the services and products on offer to assist with customer questions and queries and supporting different types of customers with different needs.

Annual wage: £25,232 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: 40 hours per working week. Shift work including evenings and weekends. Exact shifts to be confirmed.
40 hours a week
Possible start date: Saturday 12 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

GLL is a not for profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time operating under our 'Better' brand.

Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

What's more, when you apply for a job at GLL, you can enjoy our range of employee benefits including:

- Pension schemes

- Discounted leisure centre and gym memberships

- Ride to work scheme

As a Lifeguard your passion for swimming and love of great customer service will shine through when supervising our customers in the pool, as well as supporting the team in keeping our centres clean and tidy.

Customer Experience:

- Understanding the services and products on offer to assist with customer questions and queries

- Supporting different types of customers with different needs

- Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints

People Experience:

- Supporting GLL's visions and values

- Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager

- Ensure all training and qualification deadlines are met in agreement with your tutor and manger

- Achieve and maintain all necessary qualifications including ongoing CPD training

- Keep up-to-date with trends and developments in the leisure industry

Business Performance:

- Have an understanding of GLL and its position in the Health & Fitness Industry

- Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance

Operations Performance and risk management:

- Support the centre to open and close the building

- Supervising and lifeguarding customers in swimming pools

- Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football

- Cleaning and maintenance of different areas of the centre

Personal Effectiveness and Development:

- Demonstrates and lives GLL People with Purpose values

- Personally demonstrates equality, inclusion and diversity in their behaviours and actions

The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.

You'll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment.

They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.

At GLL, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship Qualification over the course of 15 months.

Where you’ll work

Purley Way

CR04RG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in Maths and English, if required.
You'll receive day to day training at the swim centre and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Zoom.

Requirements

Desirable qualifications

Other in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Team Working
Organisation Skills

Other requirements

Centre Opening Hours: 5:45am - 10:30pm

About this company

Better Waddon Leisure Centre has been open since 2013 and offers a range of modern facilities and activities for the whole community. The centre offers a 25m swimming pool, teaching pool, 70 station gym, 2 sprung floor fitness studios with 25 fitness classes a week, café, soft play and a sports hall which can be used for basketball, badminton, netball and 5-a-side football.

After this apprenticeship

GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.

Ask a question

The contact for this apprenticeship is: