Apprentice Customer Services Coordinator tarmac/TP/117/6374

Summary

We’re looking for a driven and enthusiastic Advanced Apprentice – Customer Service Coordinator to join our team! This role is all about providing a professional distribution service, efficiently managing customer orders, and creating logistically sound planning schedules that cater to customer needs.

Annual wage: £19,040 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Days and times to be confirmed.
42 hours 30 minutes a week
Possible start date: Monday 1 September
Duration: 3 years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Supervise Tarmac site works, including surfacing, planing, and traffic management operations
Plan, programme, and deliver individual schemes, ensuring financial performance
Manage resources such as labour, plant, materials, and contractors to ensure efficient operations
Ensure health and safety compliance by preparing risk assessments, permits, job briefing sheets, and delivery plans
Take accurate site measurements to place material orders
Maintain and record site work details and liaise with Quantity Surveyors for invoicing
Work closely with internal departments and external clients to meet project timelines
Work predominantly outdoors in varied weather conditions throughout the year

Where you’ll work

Unit G1, Expressway Studios

1 Dock Road

London

E16 1AG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TARMAC TRADING LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Customer Service Specialist Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills

About this company

As the UK’s leading sustainable construction materials, road contracting and building products business, we’re a unique place to work in that we influence the future of the UK. It's something we’re extremely proud of and enjoy sharing that passion with colleagues who decide to join us, whatever your background. Our hugely diverse areas of work require a broad range of skillsets, learning styles and approaches to work. We really do have a role for anyone, whether you’re practically minded and suited to hands-on roles, or better placed leading on business strategy with a keen eye for data and trends. We’re looking for good people who share our values and want to make a difference, welcoming diversity of thought, experience and skillsets.

https://tarmaccareers.com/ (opens in new tab)

After this apprenticeship

Shipper

Ask a question

The contact for this apprenticeship is:

TARMAC TRADING LIMITED

The reference code for this apprenticeship is VAC1000295828.

Apply now

Closes on Friday 28 February

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please follow the link to apply on our website.

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