Customer Services Apprenticeship

Summary

As a Customer Service apprentice at BSP Motor Vehicles you will be responsible for assisting with customer needs and completing administrative duties while working towards a level 2 qualification.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday 9:30am - 5:30pm (30-minute break).
37 hours 30 minutes a week
Possible start date: Monday 27 January
Duration: 1 year
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

At BSP Motor Vehicles LTD your duties will include and not be limited to:

Invoicing
Customer enquires
General administrative duties
Data entry
Dealing with phone calls and customers
Printing and filing
Marketing and advertising
Microsoft Office and Excel use
Dealing with post

Where you’ll work

Unit 2 2A

Arundel Street

Derby

DE22 3PG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Services apprenticeship standard, which includes:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Minimum of 20% off the job training

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths & English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Initiative
Non judgemental
Patience

About this company

BSP Motor Vehicles Ltd is a Prime Dealer in Derby for Used Audi, BMW, Mercedes, Porsche, Mini Cooper, land Rover and Volkswagen Cars. We can assist our customers to choose the best cars and convenient finance options. We are associated with Autotrader to ensure we are providing well inspected vehicles.

https://bspmotorvehicles.co.uk/ (opens in new tab)

After this apprenticeship

Possible employment with the company.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Ryan Whitehouse

ryan.whitehouse@novatraining.co.uk

The reference code for this apprenticeship is VAC1000292619.

Apply now

Closes in 30 days (Monday 20 January at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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