Customer Service Apprenticeship - Oldbury Late Night Pharmacy

Oldbury Late Night Pharmacy - BD Healthcare Limited

Oldbury, B68 8LS

Closes on Friday 24 January

Posted on 16 December 2024

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Summary

Oldbury Late Night Pharmacy are seeking a motivated and enthusiastic Customer Service Apprentice to join their pharmacy team. This role will involve a variety of customer service duties, providing essential support to operations while also interacting with patients.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday: 9am - 5pm or 10am - 6pm (1 hour lunch break)

40 hours a week

Possible start date

Monday 27 January

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Front of house, working on the counter. Interacting with patients/ customers.
  • Issue prescriptions
  • Dealing with queries/ complaints
  • Contacting Doctors
  • Calls, emails
  • Till work
  • Stock check

Where you’ll work

196 Causeway Green Road

Oldbury

B68 8LS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Customer Service Level 2 Apprenticeship Standard
  • Functional Skills Maths/ English if required
  • No day release - apprenticeship completed within the working environment 

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this company

Oldbury Late Night Pharmacy is a well established pharmacy located in Oldbury providing the best services to the local community.

After this apprenticeship

Possibility for the right candidate to grow and further develop within the business

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Nova Training

apprenticeships@novatraining.co.uk

The reference code for this apprenticeship is VAC1000292231.

Apply now

Closes on Friday 24 January

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