Customer Service Apprenticeship - Brandhall Pharmacy
Brandhall Pharmacy - BD Healthcare Limited
Oldbury, B68 0RT
Closes on Friday 24 January
Posted on 16 December 2024
Contents
Summary
Brandhall Pharmacy are seeking a motivated and enthusiastic Customer Service Apprentice to join their pharmacy team. This role will involve a variety of customer service duties, providing essential support to operations while also interacting with patients.
- Annual wage
-
£13,312 a year
Minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 9.00am - 5.00pm or 10.00am - 6.00pm (1 hour lunch break).
40 hours a week
- Possible start date
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Monday 27 January
- Duration
-
1 year
- Positions available
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1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Front of house, working on the counter. Interacting with patients/ customers.
- Issue prescriptions
- Dealing with queries/ complaints
- Contacting Doctors
- Calls, emails
- Till work
- Stock check
Where you’ll work
Ambrose House
Kingsway
Oldbury
B68 0RT
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
STAFF SELECT LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Customer Service Level 2 Apprenticeship Standard
- Functional Skills Maths/ English if required
- No day release - apprenticeship completed within the working environment
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
- Patience
About this company
Brandhall Pharmacy is a well established pharmacy located in Oldbury providing the best services to the local community.
After this apprenticeship
- Possibility to grow and further develop within the business
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
Nova Training
apprenticeships@novatraining.co.uk
The reference code for this apprenticeship is VAC1000292215.
Apply now
Closes on Friday 24 January
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