Ecommerce Operations Assistant Apprentice

Summary

We are seeking an E-commerce Operations Assistant Apprentice to support the operations of our current online sales business, ensuring efficiency and excellent customer service across various tasks.

Annual wage: £14,560 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Wednesday, 8.30am - 5.00pm, Thursday, 9.00am - 4.30pm and Friday, 9.00am - 4.00pm. 1 hour unpaid break.
40 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Packaging and preparing orders for shipment to ensure timely delivery
Generating invoices and maintaining accurate sales records
Addressing and resolving customer issues promptly
Generating and maintaining weekly/monthly sales data and reporting it back to management, ensuring accurate insights into sales performance
Listing items for sale on e-commerce platforms with accurate descriptions and pricing
Responding to customer inquiries via email and phone in a professional and friendly manner
Handling customer returns and processing refunds or exchanges efficiently

Where you’ll work

3 CHRISTLETON COURT

MANOR PARK

RUNCORN

WA7 1ST

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WARRINGTON & VALE ROYAL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Four days in the workplace and one day a week at Warrington & Vale Royal College

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Technical Proficiency
Positive Attitude
Detail-oriented

About this company

Asset Lifecycle Solutions provides services for managing the entire lifecycle of IT assets for businesses. From acquisition to disposal, ALS helps businesses ensure compliance through solutions like tracking, maintenance, refurbishment, remarketing and recycling. We are seeking an E-commerce Operations Assistant to support the operations of our current online sales business, ensuring efficiency and excellent customer service across various tasks. Strong organisational and communication skills are key to success in this role.

After this apprenticeship

Once the apprenticeship is completed there is potential for a full-time role in the ecommerce department

Ask a question

The contact for this apprenticeship is:

WARRINGTON & VALE ROYAL COLLEGE

Georgia Bramhall

gbramhall@wvr.ac.uk

The reference code for this apprenticeship is VAC1000290158.

Apply now

Closes in 18 days (Monday 23 December at 11:59pm)

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