information communications Technician Apprentice

Summary

In this varied role, you will be supporting the operation of the computer systems and ensuring that our users & customers get the maximum benefits from them.

Annual wage: £12,313.60 to £22,010.56 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday, shifts to be confirmed.
37 hours a week
Possible start date: Wednesday 15 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Both a logical, methodical approach to work, along with a practical and physical requirement. One day could be investigating and diagnosing a network fault, and the next could be installing a CCTV camera from a cherry picker
As technical support, your key role is to maintain and operate the systems we use every day, along with implementing and improving systems and procedures as the role progresses
With 5 main sites in the UK, the job varies greatly between them. The role will include practical involvement as well as desk-bound administrative tasks
A ‘can do’ attitude towards all tasks in relation to IT is a must as the role at times is all-encompassing
We aim to provide training ongoing to strengthen your knowledge and benefit the existing installations

Where you’ll work

The Docks

Sharpness

Berkeley

GL13 9UX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

As the successful apprentice you will undertake an Apprenticeship in ICTLevel 3 Information Communications Technician, to include assessment in Skills, Knowledge, and Behaviours of an IT Apprentice. A Standard contains a list of the skills, knowledge and behaviours an apprentice will need to have learned by the end of their apprenticeship.

These include:

Technical Competencies
Communication
IT Security
Remote Infrastructure
Data
Problem solving
Workflow management
Health and Safety
Performance

This will include Functional Skills in maths and English, on completion of your End Point Assessment if you do not have a Level 2 or equvalent qualification. Apprentices without Level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment.

During your time on the apprenticeship programme, you will also be expected to complete and document 20% off-job-training. You will be supported with your learning by a tutor and assessor during your time as an apprentice.

You will attend SGS College for half a day, term time only to complete your learning.

Requirements

Essential qualifications

GCSE or equivalent in:

maths & English (grade A-C 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

Located at Sharpness Docks, there isn’t anything in the way of public transport, so a means of transport to the office is required.

About this company

Established in 1875, Sharpness Docks is at the head of the Bristol Channel, and handles ships for up to 6,000 tonnes. Located with excellent road links and easy access to the West Midlands, South Wales and the M4 corridor, Sharpness Docks maintains its presence as a busy, active dock. This port facility is experienced in handling a diverse range of cargoes including dry bulks, minerals, timber, and many other products, using modern quay-transfer equipment. The facility offers extensive open and covered storage, including grain silos.

http://www.victoriagroup.co.uk (opens in new tab)

After this apprenticeship

Potential for full time employment

Ask a question

The contact for this apprenticeship is:

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Kirsten Toghill

kirsten.toghill@sgscol.ac.uk

The reference code for this apprenticeship is VAC1000289620.

Apply now

Closes in 27 days (Wednesday 1 January at 11:59pm)

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