Business Administration Apprentice

Summary

Croft Community School have an exciting opportunity for a Business Administration Assistant to join the team. During this role you will develop skills to provide effective and efficient administrative support to the team, to help the school operate effectively and efficiently, with a range of internal and external colleagues and partners.

Annual wage

£12,313.60 a year

Minimum wage rates (opens in new tab)

Apprentice minimum wage £6.40 per hour

Training course

Business administrator (level 3)

Hours

37 hours per week, 1 hour lunch break. Term time only

37 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working in the busy main entrance / reception area of school, receiving visitors in a professional manner and referring to appropriate colleagues.
Answering telephones and recording accurate messages.
Use of ICT packages to support the smooth running of the school.
Updating and maintaining databases, filing systems and photocopying.
Despatching and receiving/opening post and other material and ensuring prompt despatch to appropriate staff.
Ensuring appropriate attention is given to your own health and safety, and the safety of your colleagues and visitors, following established procedures.
Working within current Data Protection requirements, Information Sharing protocols and guidelines.
To attend training as determined appropriate by the Council in relation to working practices and the Apprenticeship programme.

All employees have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow employees.

All employees have a responsibility of care for their own and others health and safety. The above is not exhaustive and the post holder will be expected to undertake any duties which may reasonably fall within the level of responsibility and the competence of the post as directed by management.

Variation may also occur to the duties and responsibilities without changing the general character of the post.

Where you’ll work

Croft Community School

Greencroft Rd

Annfield Plain

County Durham

DH9 8PR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERWENTSIDE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

All training will be delivered in the workplace.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Croft Community School is a large, local authority school for young people with special educational needs. Located in Annfield Plain, Durham, Croft Community School provides an inclusive and enriched curriculum for nearly 300 primary and secondary pupils. As part of the South West Durham Learning Federation, we work closely with other schools to offer a positive learning experience. This apprenticeship offers the chance to support the school’s administrative functions, working alongside experienced professionals in a dynamic educational setting.

https://www.croftcommunityschool.co.uk/ (opens in new tab)

After this apprenticeship

Potential for permanent position on successful completion for the right candidate.

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

Apprenticeship Recruitment Team

apprenticeships@derwentside.ac.uk

The reference code for this apprenticeship is VAC1000288848.

Apply now

Closes in 13 days (Friday 6 December at 11:59pm)

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