IT Administration Apprentice
Trafalgar Entertainment Group
Woking, GU21 6QX
Closes in 13 days (Friday 6 December)
Posted on 22 November 2024
Contents
Summary
An opportunity to learn about the IT service provision as an administrator working in the arts and entertainment industry.
- Annual wage
- £23,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am to 5pm
37 hours a week
- Possible start date
-
Monday 6 January
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Deliver dedicated administrative support to IT service across the group's venues
- Prioritising workload across the different divisions
- Managing the orders for IT equipment, software, & licences
- Manage the IT onboarding and leavers process for all employees
- Owning and completing projects that align with the apprenticeship standards
- Deliver dedicated administrative support to IT service across the group venues, prioritizing workload across the different companies
- Communicate with external IT support company
- Monitor and support the internal IT helpdesk and group IT mailbox
- Assist with the development of resources for IT training
- Co-ordinate and attend site visits if required
- Ordering IT equipment and organising collections and delivery
- Assist with the setup of new IT offices and IT equipment requests
- Provide support within the offices/venues, including installing new monitors, setting up new equipment, meeting rooms etc.
- Collate information from internal and external stakeholders, as required to support IT services including the upkeep of user information on Active Directory (AD)
- Coordinate and organise key meetings and welcoming visitors
- Manage the files for Group IT ensuring the IT Policy and Asset Registers are kept up to date
- General administration tasks including the typing of documents, excel data input, filing and photocopying, etc.
Where you’ll work
12th Floor, Export House
5 Henry Plaza
Victoria Way
Woking
GU21 6QX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SMART TRAINING AND RECRUITMENT LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Business Administrator Level 3.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Team working
About this company
Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focussed on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids, London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.
After this apprenticeship
Office Administrator.
Ask a question
The contact for this apprenticeship is:
SMART TRAINING AND RECRUITMENT LIMITED
The reference code for this apprenticeship is VAC1000288839.
Apply now
Closes in 13 days (Friday 6 December)
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After signing in, you’ll apply for this apprenticeship on the company's website.