Business Administrator Apprenticeship

Summary

This post involves providing a friendly and professional welcome whilst working on reception. Tasks involve booking clients, welcoming them to the clinic and providing administrative support to clinical staff. Aquamarine is a small team and make effort to maintain a pleasant work environment whilst providing a streamlined and professional service.

Annual wage: £14,820 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Tuesday, Wednesday and Friday 07:45 - 18:00 with 45-minute unpaid lunch break. Hours will be varied on occasion, so evening work and occasional Saturdays will be required.
30 hours a week
Possible start date: Monday 10 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Being a friendly welcoming person to meet and greet clients and checking them in
Book clients and developing and maintaining good working relationship with clients and external companies
Answering telephone and emails for bookings and enquiries
Ensuring documentation completed
Log, scan and shred documentation
Help maintain work calendars and the rota
Assisting clinical staff with administrative tasks
Helping organise and attending internal meetings, taking minutes
Healthcare related aspects after training - potential chaperone for consultations, assist running hearing tests and checking urine samples
Helping with day-to-day office cleaning as we undertake this in-house
Ensuring stay up to date with mandatory training, policies and procedures
Opening and closing routine for office
Stock checks
Helping identify where measures can be taken to improve cost-efficiency

Where you’ll work

11 Emma Place Ope

Plymouth

PL1 3FD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY COLLEGE PLYMOUTH

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Employer and college.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Non judgemental
Patience

Other requirements

This post is subject to satisfactory Standard DBS check.

About this company

Aquamarine Medicals Ltd has two parts to the business. The first is Aquamarine Medicals which specialises in providing occupational medicals to the maritime workforce – mainly seafarers, divers and offshore workers. Aquamarine Health Clinic offers vaccinations for work and holidays as well as private blood tests. The clinic is currently open Monday-Friday 0745- 1800 and until 2000 on Thursdays. We are looking at starting to open on Saturdays and possibly other evenings.

http://www.aquamarinehealthclinic.co.uk (opens in new tab)

After this apprenticeship

There is likely a position that will be available on a permanent basis for the right person.

Student can go on to complete higher level apprenticeship.

Ask a question

The contact for this apprenticeship is: