IT Technician Apprentice (Ark Schools CLUSTER 3)

Summary

Firebrand Training have an exciting new opportunity for an IT Technician Apprentice with Ark Schools, an education charity that provides IT support to Schools based in multiple locations such as Ilford, South-East London and Enfield.

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday. Shifts to be confirmed.
37 hours a week
Possible start date: Monday 13 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.

Your duties and responsibilities in this role will consist of:

Assess incoming incidents and prioritise work according to timescales and processes
Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes
Carry out technical investigation support calls and escalate to the local technical team where Apprentice Requirements / Job Description issues require escalation
Maintain spare IT stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices
Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware
Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check
Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives

Where you’ll work

Cecil Avenue

Wembley

HA9 7DU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation
Options include pathways for Support Technician, Network Technician and Digital Communications Technician
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice)
Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

CompTIA A+
CompTIA Cloud Essentials+
BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are:

Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Hard working
Good team player

Other requirements

Wants to develop a career in IT Support.

About this company

Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life.

After this apprenticeship

The role offers a permanent role upon completion of the apprenticeship depending on performance:

Apprentice Technician
Junior Technician
On Site Technician
Senior Technician/Team Leader
Infrastructure Manager/Service Delivery

Ask a question

The contact for this apprenticeship is:

FIREBRAND TRAINING LIMITED

Jordan Whitworth

Jordan.Whitworth@estio.co.uk

0113 3500 333

The reference code for this apprenticeship is VAC1000288790.

Apply now

Closes on Monday 6 January

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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