Apprentice Customer Service Advisor (36092)

Summary

Tyldesley Distribution Services Ltd are seeking a detail-oriented and proactive Customer Service Advisor to join their team. The ideal candidate will be responsible for managing customer inquiries via a shared inbox, processing customer orders, order booking and supporting the team/office with various administrative tasks.

Annual wage: £20,800 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 8.00am - 4.00pm
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is a hands-on role that requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

A normal day would include:

Managing Inboxes
Order Entry
Order Booking
Document Management
Team Support
Phone Support

How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team

You will then have the opportunity to find out:

More about this vacancy and any others you are suitable for
Any training you need to complete
What the next steps will be

How you could get there:

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take

Where you’ll work

Unit 2

Great Bank Road, Wingates Industrial Estate, Westhoughton

Bolton

BL5 3XU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE GROWTH COMPANY LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Team working
Initiative

About this company

Tyldesley Distribution Services Ltd. is a family-owned and managed company with more than 35 years’ experience of working in the transport industry. Incorporated on 15th April 1985, operating from the market town of Tyldesley in Greater Manchester, Tyldesley Distribution Services Ltd began its journey in the transport industry. Through the years Tyldesley Distribution Services Ltd would grow into a well-known haulier in the northwest. The time for expansion was coming. In September 2018 Tyldesley Distribution Services Ltd opened a new depot in the Midlands area and continued to grow at a rapid pace and would soon outgrow it’s Tyldesley depot. July 2024 saw Tyldesley Distribution Services Ltd move from its Horwich depot to the newly acquired site in Westhoughton. Our founding Ethics and principles still hold strong today, we pride ourselves on identifying our customers’ requirements and meeting or exceeding them by providing bespoke solutions. We always aim to provide an efficient and competitive service and maintain a modern fleet.

After this apprenticeship

Possible progression within the company and progression onto the next level apprenticeship

Ask a question

The contact for this apprenticeship is:

THE GROWTH COMPANY LIMITED

The reference code for this apprenticeship is VAC1000288744.

Apply now

Closes in 27 days (Friday 20 December)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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