Customer Service Apprentice

Summary

Yasbrook Limited T/A Cash Exchange are now recruiting for a customer service apprentice to join their busy team in Norbury. The successful candidate will learn all aspects of this recognised Level 2 qualification through customer interaction, advising on the products and services. This is a great opportunity to kick start your career.

Annual wage: £13,000 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: 5 Days a week. 9.30am to 6.00pm. Shop is open Monday to Saturday so if working Saturday they will have a day off in the week.
37 hours a week
Possible start date: Thursday 2 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role is based in one of our busy high street premises and involves lots of customer interaction and giving them advice on the products & services we specialise in. It is ideally suited to someone looking for a customer related career.

Duties:

The job involves interaction with customers visiting the premises with duties to include:

Dealing with customer enquiries mainly face to face but also via telephone and email
Ensuring excellent customer service is delivered during the enquiry process
Replenishing stock levels in the shop
Ensuring the shop is kept clean and tidy at all times so it is an inviting place for customers to visit
Resolving any customer complaints received or escalating the issue to the Manager
To assist customers with product information
Work with management to keep up-to-date product knowledge
There will be some occasions when you will be handling customer payments – full training will be given

Where you’ll work

1387 LONDON ROAD

LONDON

SW16 4AN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment.
For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps

Requirements

Essential qualifications

GCSE in:

Maths and English (grade A*-C/ 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative

About this company

Cash Exchange are an established high street company specialising in cash loans, foreign exchange, retail sales through high street premises of products purchased from both individuals and other businesses.

http://www.cashexchange.co.uk (opens in new tab)

After this apprenticeship

There is an opportunity that upon successful completion of the apprenticeship there could be a permanent position in the company

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Apprenticeship Recruitment Team

apprenticeships@seetec.co.uk

The reference code for this apprenticeship is VAC1000288340.

Apply now

Closes in 11 days (Wednesday 4 December at 11:59pm)

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