Office Administration Apprentice

Summary

WEMCO is seeking a motivated and organised individual to join as an Administration Apprentice. This is an exciting opportunity to develop essential business admin skills in a supportive environment. The successful candidate will receive comprehensive training in various aspects of office administration while contributing to our daily operations.

Annual wage: £13,977.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 8am to 4:30pm
42 hours a week
Possible start date: Tuesday 7 January
Duration: 1 year 8 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist with general office duties, including filing, data entry, and document management.
Answer phone calls and direct inquiries to the appropriate department.
Support the helpdesk with job planning, communication and scheduling.
Manage and update company information on third-party client portals.
Manage correspondence via email and postal mail, ensuring timely responses.
Help maintain records related to WEMCO’s contracts and compliance obligations.
Assist in preparing reports, presentations, and other business documentation.
Coordinate office supplies and ensure all office equipment is functioning correctly.
Support various processes with administrative tasks, such as billing, invoicing, and purchasing.
Carry out audits, reviews, and document management supporting WEMCO Integrated Manage Systems.
Collaborate with team members to improve office processes and efficiency.

Where you’ll work

Brookside, Brunel Industrial Estate

Collett Way

Newton Abbot

TQ12 4PH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

WEMCo are committed to providing comprehensive training that covers:

Business administration principles, office procedures, and IT systems. This is a great opportunity for apprentices to gain a solid foundation in administrative skills.
Apprentices at WEMCO will have the opportunity to gain hands-on experience with industry-specific software and tools used in administrative tasks.
Understand the process underpinning Quality Management Systems and learn about quality planning, quality assurance, quality control and continuous improvement.
Opportunity to work closely with in different business areas, including HR, finance, and operations.
Mentorship and guidance throughout the apprenticeship program to support career development.

If successful, you will be enrolled onto a 2-year Level 3 Business Administration Apprenticeship at South Devon College. You will attend weekly taught lessons at South Devon College, Paignton which will give you the knowledge and understanding to become a proficient Business Administrator. Supported by your Assessor Coach, Course Tutor and the team here at WEMCo you will get the chance to hone these skills daily. This role is truly a fantastic opportunity for anyone looking to create a new career or upskill on existing experience.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working

Other requirements

Must hold a minimum of either GCSE Grade 4 (C) or a Functional Skills Level 2 qualification in English & maths to successfully complete the apprenticeship. You are able to study Functional Skills alongside your apprenticeship with South Devon College. No prior experience is required, but a desire to learn and grow in a business administration role is essential.

About this company

WEMCO specialises in high-quality building services maintenance and facilities management, offering a complete service and maintenance facility to our clients covering the whole range of mechanical and electrical disciplines. All our services are delivered by our in-house team of skilled service engineers and specialists in all disciplines of building services, maintenance, installation and facilities management.

https://www.wemco.co.uk/ (opens in new tab)

Company benefits

Full training and mentorship. Opportunity to work in a growing company and develop a professional career in administration.

After this apprenticeship

Opportunity to work in a growing company and develop a professional career.

Ask a question

The contact for this apprenticeship is:

SOUTH DEVON COLLEGE

Caroline Field

carolinefield@southdevon.ac.uk

The reference code for this apprenticeship is VAC1000288305.

Apply now

Closes in 11 days (Wednesday 4 December at 11:59pm)

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