Operations Assistant Apprenticeship

Summary

Hymers College are recruiting for the position of Operations Assistant Apprenticeship. Reporting to both the Operations Manager, you will be responsible for the School’s facilities by running an efficient lettings service for interested parties. Also reporting to the Financial Controller, you will be responsible for managing the administration.

Annual wage

£16,770 a year

Minimum wage rates (opens in new tab)

Pay reviewed regularly

Training course

Business administrator (level 3)

Hours

Monday to Friday 8am - 4:30pm

37 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main duties will include:

Lettings/Transport:

Reporting to the Operations Manager, you will be responsible for maximising the School’s facilities by running an efficient lettings service for interested external parties.

Main responsibilities

· In conjunction with the Operations Manager and Pool Manager, manage all swimming lettings’ enquiries and respond accordingly.

· In conjunction with the Operations Manager and Site Supervisor, manage all corporate lettings’ enquiries in relation to staffing levels.

· Provide an administration service to ensure all new and repeat bookings are managed in accordance with compliance and health and safety requirements.

· Liaise with Marketing to promote external lettings on relevant social media platforms.

· Carry out risk assessments as and when required.

· Working with the Operations Manager, set and review annual pricing structures in accordance with external market.

· Seek new opportunities for lettings and follow up with any potential new customers.

· Provide an excellent professional level of customer service to all existing and potential new customers, ensure repeat bookings are maintained wherever possible.

· Book and manage all internal sports related transport, ensuring keys are given out and returned promptly.

School Buses

Job purpose summary
Reporting to the Financial Controller, you will be responsible for managing the administration around Kura (school bus app).

Main responsibilities
· Respond to all parent bus enquiries throughout School bus email address.

· Send activation codes to parents and assist using the app where necessary.

· Look into Kura queries and any finance related matters concerning routine bus trips.

· Track passenger usage / bus arrival and departure times.

· Deal with any lost property queries and direct as appropriate.

· Be the point of contract for Acklams, parents and students concerning school buses.

Where you’ll work

Hymers Avenue

Hull

HU3 1LW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HULL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The training will take place onsite at Hymers College with training from highly skilled members of staff and the Skill Coach visiting regularly delivering sessions.

More training information

Hull College will deliver the Business Administrator Level 3 apprenticeship standard.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Presentation skills
Team working
Initiative
Telephone manner

About this company

From Pre-School right through to Sixth Form, Hymers offers the very best in education, facilities, pastoral support and co-curricular opportunities for those aged 3 - 18. As one school, on two sites, with one collective vision, at Hymers Hessle Mount and Hymers College we put our children at the centre of all that we do. On both campuses, creative and dynamic teachers support pupils on their learning journey, inspiring them to become independent thinkers who are interested and engaged in the world around them. Hymers also offers a supportive system of pastoral care with a strong tutorial system and House system. We recognise that the social and emotional development of pupils is of equal importance to their academic progress. As such, the co-curricular offering outside the classroom is second-to-none.

https://www.hymerscollege.co.uk/ (opens in new tab)

After this apprenticeship

On completion of the apprenticeship, for the right candidate there is a full time position or further learning progression available

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