Apprentice Customer Service Assistant

Summary

Ashcombe School office is an exciting and dynamic place to work. You will be the first point of contact for the school community, working in our brand new £6 million extension. The role demands an individual who is friendly, calm under pressure, resilient, can prioritise and multi-task – all with a smile!

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 9.30am - 4.30pm. 1 hour lunch break, coffee breaks to fit in with colleagues. Term Time Only
30 hours a week
Possible start date: Monday 6 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Office Receptionist duties:

Reception:

Providing a warm welcome to all. Dealing with telephone and face to face enquiries in an efficient and professional manner and providing hospitality for visitors
To maintain the security and safeguarding of the school by controlling access and ensuring the completion of relevant procedures i.e signing in, issuing of identification badges
To look after the school office and reception area ensuring that they are welcoming and tidy

General administration:

To undertake general office duties e.g. telephone calls, emails, ensuring that all messages are dealt with in a timely and accurate fashion and, where relevant, relayed to colleagues promptly; dealing with incoming and outgoing post, maintaining the school diary, recording minutes of meetings, co-ordinating school dinner orders, liaising with the kitchen/parents, co-ordination of school visits, etc.

Compliance, Data Management and Statutory Returns:

To assist with the maintenance and update of the school Management Information System (Scholarpack) and other online data storage, including producing reports when required
Ensure statutory returns are completed in a timely and accurate manner

Admissions, Attendance and Safeguarding:

To record pupil absences daily from parents
Administrate user access on SchoolPing, Safeguard, GDPR and National College
To assist with school admissions administration, under the direction of the Bursar
To provide admin support to the Headteacher, governors and other teachers, as required

Marketing, publicity and communications:

To update and maintain the school website, prepare newsletter and other publicity
Support the school’s use of Office 365, Teams etc; ensuring there are efficient internal communications

Health and Safety:

To act as Appointed Person for first-aid
To be a fire warden/marshal

Where you’ll work

Ashcombe Primary School

Earlham Grove

Weston-super-Mare

BS23 3JW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
Regular workshops and visits to the workplace from an allocated College assessor

Requirements

Essential qualifications

GCSE in:

English (grade 4 and above (or Level 2 equiv))
maths (grade 4 and above (or Level 2 equiv))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Patience

About this company

Ashcombe School office is an exciting and dynamic place to work. Our staff, families and children are extremely proud of their school We believe it’s a privilege to be part of this community. We have recently had a brand new £6 million extension built adding to our school making it a modern and spacious place to work.

After this apprenticeship

Ashcombe is part of the Kaleidoscope Multi Academy Trust which offers the potential to work across any of the other six schools should the need arise

Ask a question

The contact for this apprenticeship is:

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

charlotte denning

charlotte.denning@weston.ac.uk

01934 411770

The reference code for this apprenticeship is VAC1000287747.

Apply now

Closes in 22 days (Sunday 15 December at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents