Business Administrator Apprentice (Riviera Networks)

RIVIERA NETWORKS LTD

WICKFORD, SS11 8YU

Closes in 16 days (Monday 9 December at 11:59pm)

Posted on 12 November 2024

---

Summary

Riviera Networks is a market-leading MSP with a well-established reputation across the IT and Telecoms industries. We are looking to expand our Operations team and bring in an individual who will work closely with our internal functions and customers to ensure the smooth running of the day-to-day business.

• Annual wage: £14,000 a year

  Minimum wage rates (opens in new tab)

  Salary - £14,000 - £18,000

• Training course: Business administrator (level 3)
• Hours: Monday - Friday. Shifts to be confirmed.

  37 hours a week

• Possible start date:

  Monday 6 January

• Duration:

  1 year 6 months

• Positions available:

  1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

• Communicating with clients via the telephone and emails
• Answering the telephone, taking messages, and transferring calls to the correct departments
• Communicating with customers regarding aged debt via email and telephone
• Processing supplier invoices
• Contacting clients for monthly and annual purchase orders
• General admin tasks
• Creating customer budgets

Where you’ll work

7 SOPWITH CRESCENT

WICKFORD

SS11 8YU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BPP PROFESSIONAL EDUCATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

• As a Business Administration Apprentice with BPP, you will undertake the Business Administrator Level 3 Apprenticeship Standard
• The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures and workplace support

Requirements

Essential qualifications

GCSE in:

• 5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Microsoft 365 Package
• Written communication skills
• Strong numeracy skills
• Team orientated
• Detail Orientated
• Punctual
• Well spoken

Other requirements

Commutable From: Wickford, Chelmsford, Basildon, Grays, Southend, Romford.

About this company

Riviera Networks have been providing turnkey IT and Telecoms solutions to the Real Estate industry for over 20 years. Focusing on this market sector has given us a unique understanding of the challenges faced by the front-line management teams, both commercial and technical. The RICS best practice guide to demonstrate “ best value for money “ for the Service Charge spend is a core driver in the managed property procurement process. To this end we have developed a comprehensive suite of services and products uniquely tailored to the needs of Landlords areas and common parts, delivering maximum functionality for the budget available.

Company benefits

• 20 days + bank holidays (increases by 1 per year of service up to 24). • Cycle to work Scheme. • Company Pension. • Private Healthcare.

After this apprenticeship

• Progression to senior administrator, opportunity to take on projects and responsibility for work packages/portfolio management

Ask a question

The contact for this apprenticeship is:

BPP PROFESSIONAL EDUCATION LIMITED

La'Kei Scott

La'Kei.Scott@estio.co.uk

0203 834 2872

The reference code for this apprenticeship is VAC1000286988.

Apply now

Closes in 16 days (Monday 9 December at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.