Claims Handler Apprentice

Summary

Are you looking for a career in the financial services sector with a rapidly growing specialist insurance provider? If you do, and you enjoy a fast-paced environment, then this opportunity is for you! Acting as the first point of contact in the claims process, you will provide advice, gather and process information, and monitor progress.

Annual wage

£17,270 a year

Minimum wage rates (opens in new tab)

Apprentices will have the ability to increase their salary to £25,876, on-target earnings, after they have finished the apprenticeship. This includes a £4,200 performance related bonus.

Training course

Financial services customer adviser (level 2)

Hours

Monday to Friday, 9.00am to 5.30pm

37 hours a week

Possible start date

Monday 6 January

Duration

1 year

Positions available

10

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As part of your role, you will:

Take calls from clients, providing advice and guidance on the claims process
Collect claim information from the client and record it on the Claim Management System
Request supporting evidence, where necessary
Review the information provided to ensure it complies with the conditions of the client's insurance policy
Liaise with colleagues from other areas of the organisation to ensure that claims are dealt with quickly and efficiently
Monitor the progress of the claim and update clients
Handle complaints
Provide exceptional customer service
Manage the administration associated with the claim, ensuring that the Claim Management System is kept up to date
Adhere to the legal requirements, industry regulations and company policies

Where you’ll work

Acorn Insurance

12 Hanover street

Liverpool

L1 4AA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WORKPAYS LIMITED

Your training course

Financial services customer adviser (level 2)

Equal to GCSE

Course contents

Customer Service: Delivers excellent service, identifying and meeting or exceeding customer requirements. Supports customers in the use of digital solutions. Initiates contact with customers and builds relationships with them when appropriate. Identifies customer needs and refers where appropriate. Supports the company contribution to the local community, getting involved in activities and building a local network, where appropriate.
Delivering Results: Uses company systems and processes to deliver services to customers, Takes the initiative to meet agreed individual and team performance measures in line with company policy, Values, standards and regulatory requirements. Plans and organises their work to meet commitments and performance measures.
Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains strong working relationships with own team and other parts of the organisation they deal with. Supports others in the team. Aware of own role within the team and their impact on others.
Communication: Deals effectively with customers and colleagues, showing good interpersonal skills and the ability to communicate well through a range of media e.g. phone, face to face, email, social media. Avoids jargon and uses the correct technical terms where appropriate. Listens well to understand customer needs and is able to adapt their style to their audience.
Problem solving: Works to deliver the best customer outcome, in line with company policy, regulation and best practice when handling problems and complaints. Escalates as appropriate.
Continuous improvement: Identifies opportunities to improve performance and service; acts on them within the authority of their role. Successfully implements changes that are required.

Your training plan

Your apprenticeship will be delivered at your place of work. You will need to spend approximately six hours per week completing your training which will include attending masterclasses, completing assignments, participating in group discussions and shadowing colleagues.

More training information

Workpays is an award-winning training provider that specialises in financial services apprenticeships. We put the learner at the heart of our programmes to ensure they can build industry-leading knowledge and skills, achieve their personal and professional objectives, and reach their potential.

Our programmes are delivered flexibly on a part-time basis. We run monthly masterclasses that focus on the knowledge, skills and behaviours required by the standard, supported by 1:1 coaching sessions, and recommended off-the-job training.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Non judgemental
Patience
Relationship building
Trustworthy
Reliable

About this company

Acorn Insurance is a rapidly expanding business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across the UK. We help more than 50,000 customers a year to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. We will provide full training and continuous coaching throughout your apprenticeship. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

https://www.acorninsure.co.uk/ (opens in new tab)

Company benefits

As well as your salary, you will receive: company sick pay, a generous pension scheme, online and high street vouchers and discounts, self-development courses and qualifications, mental health support, free hot drinks and invitations to events

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

After the apprenticeship, you will be able to move to other roles within the organisation, including Senior Claims Handler and Team Leader.

Ask a question

The contact for this apprenticeship is:

WORKPAYS LIMITED

Natalie Woods

Natalie.Woods@theacorngroup.com

The reference code for this apprenticeship is VAC1000286326.

Apply now

Closes in 14 days (Friday 6 December at 11:59pm)

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