Apprentice Business Admin, Website and Marketing Assistant

Summary

MENTA in partnership with Southwold Town Council are looking for a vibrant, engaging, diligent member to join the team so we can help to develop your administration, customer service, website and social media management skills.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 08.30-5pm . 1 hr lunch break.
37 hours a week
Possible start date: Thursday 2 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is an exciting opportunity to work with Southwold MENTA @inc (IP18 6FH) in partnership with Southwold Town Council.

We are looking for a vibrant, engaging, diligent member to join our team, working in the freshly designed co-working hub in the heart of Soutwold, helping you to develop your administration, customer service, marketing and social media management skills.

A client-facing role, you will be a key front-of-house representative within the business at the @inc premises supporting both MENTA and the Town Council on a range of local projects and events.

Working alongside our co-ordinator at the @inc business site you will have the opportunity to develop your customer service and social media skills, maintaining the Southwold website, creating social media posts, and working with local businesses to promote Southwold to visitors.

For further information about these organisations please visit the following websites:

www.menta.org.uk and www.incsuffolk.co.uk

www.southwoldtown.com

Where you’ll work

Southwold Town Council Town Hall

Market Place

IP18 6EF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SUFFOLK NEW COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Suffolk New College.

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Basic IT
Good Communication
Flexible approach
Organised

Other requirements

Projects will include organisation of events therefore local knowledge and a drivers licence and access to own transport is advantageous. MENTA is a disability confident employer. Town Council properties are not all totally accessible for those with mobility issues. Early applications are encouraged as this vacancy may close early if a suitable candidate is found.

About this company

The Hub (MENTA @inc) is a new and vibrant shared business community offering a unique mix of meeting and workspace in the iconic seaside town of Southwold. The Hub offers 24/7 workspace and co-working opportunities for new, emerging and existing businesses and freelancers.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Level 3 City and Guilds Business Administrator Apprenticeship Standard.

Ask a question

The contact for this apprenticeship is: