Level 4 Network Engineer Apprentice
ONE I.T. SUPPORT LTD
ENGLAND, NE30 1PX
Closes on Tuesday 31 December
Posted on 30 October 2024
Contents
Summary
As a Network Engineer (Level 4) Apprentice, you'll be working as part of the Technical support department of the company. You'll gain experience in Planning and carrying out project work, network equipment installations as well as CCTV, VoIP systems alongside providing remote and on-site support to clients.
- Annual wage
-
£17,000 a year
Minimum wage rates (opens in new tab)
£14,000 – £20,000 salary depending on experience Once the apprenticeship has been completed, there will be scope for a salary review.
- Training course
- Network engineer (level 4)
- Hours
-
A regular 9am - 5.30pm workday, rare occurrences being 8am - 4.30pm depending on client needs.
37 hours a week
- Possible start date
-
Thursday 2 January
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Planning and carrying out project work
- Network equipment installations (routers, switches, cabling)
- CCTV installations
- VoIP system installations
- VoIP server management
- Providing on-site and remote technical support
- Installing, upgrading, and repairing hardware both onsite and in our fully equipped workshop
- Answering phones and updating tickets
- Active Directory management
- Microsoft Entra ID/Azure management
- Microsoft 365 management for multiple tenants
Where you’ll work
17 NORTHUMBERLAND SQUARE
NORTH SHIELDS
TYNE & WEAR
ENGLAND
NE30 1PX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Network engineer (level 4)
Equal to higher national certificate (HNC)
Course contents
- apply the appropriate tools and techniques when securely operating and testing networks
- install and configure the elements required to maintain and manage a secure network
- implement techniques to monitor and record systems performance in line with defined specifications
- maintain security and performance of the system against known and standard threats
- apply the appropriate tools and techniques to identify systems performance issues
- apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
- communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
- upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
- record task details whether face-to-face, remote or in writing in line with ogranisational requirements
- interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
- monitor, identify and implement required maintenance procedures
- implement techniques to optimise systems performance in line with defined specifications
- organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
- explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
- operate securely and apply the appropriate process, policies and legislation within their business responsibilities
- communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
- apply the appropriate level of responsibility when planning and prioritising work tasks
- apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
- ensure compliance of network engineering outputs with change management processes
- select the appropriate tools and comply with organisation policies and processes when upgrading systems
- apply the appropriate tools and techniques when securely operating and testing networks
- install and configure the elements required to maintain and manage a secure network
- implement techniques to monitor and record systems performance in line with defined specifications
- maintain security and performance of the system against known and standard threats
- apply the appropriate tools and techniques to identify systems performance issues
- apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
- communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
- upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
- record task details whether face-to-face, remote or in writing in line with ogranisational requirements
- interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
- monitor, identify and implement required maintenance procedures
- implement techniques to optimise systems performance in line with defined specifications
- organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
- explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
- operate securely and apply the appropriate process, policies and legislation within their business responsibilities
- communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
- apply the appropriate level of responsibility when planning and prioritising work tasks
- apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
- ensure compliance of network engineering outputs with change management processes
- select the appropriate tools and comply with organisation policies and processes when upgrading systems
Your training plan
Network Engineer Level 4.
The training schedule will be carried out at work, and via a series of online courses and resources, including several live events throughout the apprenticeship with other learners.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4 / C or above)
- Maths (grade Grade 4 / C or above)
Desirable qualifications
GCSE in:
- IT / Computer Science (grade Grade 4 / C or above)
- IT / Computer Science (grade Pass or above)
- IT / Computer Science / Networking (grade Pass or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Number skills
- Team working
- Initiative
- Non judgemental
- Patience
- Troubleshooting Skilss
Other requirements
Any candidate MUST be able to pass an Enhanced DBS check due to some of the environments we work in. The candidate must have a full driving license, and be willing to use their own car / van for work purposes. Mileage will be repaid at 45p per mile. This role requires extensive personal experience and a strong foundation of knowledge.
About this company
With a solid track record of over 20 years, One IT has been a trusted partner in supporting businesses throughout the North East. We understand the critical role IT plays in business success. Our bespoke IT support solutions are designed to meet any business’s needs, and our highly accredited and award-winning service is built on a personable and professional approach. Our clients enjoy a swift and professional service with multi-site and global support covering SMEs to large enterprises based across the UK, Africa and Asia. Our experience covers a wide range of sectors, including education, manufacturing, professional services and charities to name but a few. We work with many different third-party software and hardware providers, to ensure that our clients get the best possible support and experience. Our business is all about people, from our clients to our staff. Developing young talent remains one of the cornerstones of One IT Support today. We continue to create new and exciting opportunities for apprentices and graduates starting their careers, all supported by a core of highly experienced and motivated staff.
https://oneits.co.uk/ (opens in new tab)
Company benefits
• Free gym membership • Training/Industry recognised certifications • Social company events • Free hot drinks • 32 days annual leave, increasing with length of service • Opportunities to further your career • A one-hour lunch break
After this apprenticeship
Once the apprenticeship has been completed, we always look to keep apprentices on as fully qualified engineers! There are many paths that you could take after the apprenticeship, however this would need to be discussed on a case-by-case basis.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
The reference code for this apprenticeship is VAC1000284797.
Apply now
Closes on Tuesday 31 December
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.