Quality Administration Apprentice

Summary

HL Smith are looking for a Quality Apprentice to support the Q,E,H & S department with all administrative duties and learn the principles and paperwork to progress within the job role.

Annual wage: £13,832 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8:30am - 5:00pm. Friday, 8:30am - 2:30pm.
38 hours a week
Possible start date: Sunday 1 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Day to day tasks include:

Assist with the completion of risk assessments
Monitor and report on KPI's within the department
Recording of any incidents
Processing of relevant invoices
Liaise with customers and suppliers
Answering Telephone calls
Using basic IT software
Greeting visitors
Filing and photocopying duties

Where you’ll work

Enterprise Business Park

Cross Road

Albrighton

WV7 3BJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This is an 18 month Level 3 Business Administration apprenticeship. You will be required to attend workshops (2 days a week for 5 weeks) which will either be carried out onsite or externally.

The apprenticeship will also cover:

Level 3 Business Administrator Standard
Employee Rights and Responsibilities (ERR)
Personal Learning and Thinking Skills (PLTS)
20% off the job training

Requirements

Essential qualifications

GCSE in:

English, Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working

Other requirements

A driving License would be advantageous but not essential.

About this company

Our team of 70 engineers, skilled in all aspects of commercial vehicle transmissions, is based at our four-acre site with 85,000 sq ft of modern workshops and storage areas. H L Smith is proud to be the leading UK Company supplying replacement transmissions parts throughout Europe.

https://hlsmith.co.uk/ (opens in new tab)

After this apprenticeship

Upon successful completion of the apprenticeship there will be a full time position available in the Quality/HSE department.

Ask a question

The contact for this apprenticeship is:

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Melanie Crutchley

melaniec@in-comm.co.uk

The reference code for this apprenticeship is VAC1000284295.

Apply now

Closes in 5 days (Thursday 28 November at 11:59pm)

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