Technology Apprentice - ICT Level 3 – Find an apprenticeship

Summary

We are offering this exciting opportunity for an aspiring & motivated Technology Apprentice to start their career in the technology sector. You will receive hands-on training and mentorship and gain valuable skills and knowledge in a fast-paced, technology-driven environment, focusing on telecommunications and audio-visual services.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday- Friday 9.00am - 5.00pm
40 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist in the installation, configuration, and maintenance of telecommunications systems and AV equipment
Support the technical team in troubleshooting and resolving client issues
Participate in site surveys to assess and plan for AV and telecommunications installations
Learn to interpret technical diagrams and specifications
Aid in the setup and testing of AV systems, including projectors, sound systems and video conferencing equipment
Collaborate with team members to ensure projects are completed on time and to client specifications
Maintain accurate records of work performed and update project documentation
Provide excellent customer service and support to clients during installations and follow-up visits
Stay up-to-date with the latest industry trends and technologies

Where you’ll work

1st Floor,

14-15 Hatton Gardens

London

EC1N 8AT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

E-CAREERS EDUCATION LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Level 3 ICT qualification following the Information Communications Technician Standard
All training is undertaken online, through a combination of self-paced eLearning and live online classes

Requirements

Essential qualifications

GCSE in:

Maths & English (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Problem solving skills
Analytical skills
Logical
Team working
Initiative
Willingness to learn

About this company

BMT is a leading provider of telecommunications and audio-visual (AV) solutions to the commercial property market in London. We specialise in delivering state-of-the-art communication systems, AV installations, and support services to a wide range of businesses. Our commitment to innovation and excellence ensures our clients receive top-quality solutions tailored to their unique needs.

https://www.businessmovers.tech/ (opens in new tab)

Company benefits

On-the-job training and mentorship. Career development and progression opportunities within the company. A supportive and collaborative work environment. Exposure to cutting-edge technology and industry best practices.

After this apprenticeship

Potential extension of contract on successful completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

E-CAREERS EDUCATION LIMITED

Harprit Gill

harprit.g@e-careers.com

0203 198 7562

The reference code for this apprenticeship is VAC1000280022.

Apply now

Closes in 6 days (Friday 29 November at 11:59pm)

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Technology Apprentice - ICT Level 3

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