IT Engineer Apprentice (Level 3 Information Communications Technician)

Summary

This is an exciting opportunity to work and learn within a well-established, telecommunications and IT company, based in Leicester. The successful candidate will have the opportunity to work with a wide variety of IT and telecoms services, systems and solutions, gaining a broad range of highly transferable skills.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

If you are aged 19 or over and once you have completed your first year, you will be then entitled to the National Minimum Wage or National Living Wage rate for your age. Salary increases outside of this to be discussed with your employer.

Training course

Information communications technician (level 3)

Hours

Monday - Friday 9am-5:30pm (Option to work 8:30am-5pm with agreement from line manager)

37 hours a week

Possible start date

Friday 1 November

Duration

1 Year 9 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The position provides exposure to a broad range of IT-related projects and activities, including:

1st and 2nd line customer support.
Answering in-bound calls.
Creating and maintaining support tickets.
Diagnose and resolve technical issues with customer’s IT and telephony systems.
Escalate support issues to 3rd line support where necessary and support the efficient resolution, to customer satisfaction, of all support issues.
Provide internal feedback from customer’s fault and support requests, to highlight fault trends to provide pro-active account management.
Undertake small to medium-sized IT projects as instructed by the Operations Manager.
Provide desktop and server support.
Support and maintain Desktops/Domain Name registrations/DNS/Web-hosting.
Setting up, configuring and installing authorised software on new laptops and desktops.
Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
Antivirus installation to all desktops and laptops.
Fault-finding to laptops and desktops, reporting faults and maintaining logs.
Completing user moves including phones.
Patching of networks and phones.
Making of Cat 6 network cables were necessary.
Ensure all logs for equipment and users are maintained.
Setting up and configuring new network equipment.
Creating purchase requisitions for IT hardware/software.
Ensuring all software purchased licensing is recorded and maintained.
Providing support for MAC and PC.

And more!

Where you’ll work

15 DE MONTFORT PLACE

LEICESTER

LE1 7GZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LOUGHBOROUGH COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy