Business Administrator Apprentice (Monkey Tree Hosting Ltd)
MONKEY TREE HOSTING LTD
Kettering, NN15 6XW
Closes on Monday 11 November
Posted on 27 September 2024
Contents
Summary
The company specialises in business and residential internet, fibre connectivity, telecommunication support, cloud solutions and web hosting. As an Internet Service Provider, they have many clients across the UK and provide full fibre connections to residents and businesses, through a range of networks.
- Annual wage
- Competitive
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday.
Rotating shifts may range from: 7am - 3pm / 9am - 5pm / 10am - 6pm.
37 hours a week
- Possible start date
-
Monday 18 November
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Working independently and as part of the team, the role will involve developing, maintaining, and improving business administrative services through our dedicated onboarding team. As a central point of contact for new customers, suppliers and contractors, responsibilities will include taking customer orders, processing customer data through internal systems and entering customer data into suppliers' systems. The role will develop strong communication and organisational skills while presenting opportunities to show initiative and develop/enhance key decision-making and problem-solving skills. Key duties will include:
- Communicating with new customers via tickets, email and phone
- Ensuring clients and customers receive the correct products and services
- Packaging hardware and customer orders for delivery
- Liaising with customers and internal teams to schedule engineer appointments
- Ensuring all equipment is dispatched and delivered promptly and correctly
- Deliver five-star service for every customer, from ordering to getting connected with MTH Networks
- Assisting in the provision of hardware, shipping, and preparing for dispatch
- Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken
Where you’ll work
Kitteon House
Kettering parkway
Kettering
NN15 6XW
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BPP PROFESSIONAL EDUCATION LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
More training information
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Requirements
Essential qualifications
GCSE in:
- 5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Microsoft Excel
- Microsoft Teams
- Word
- WHMCS & (MTH CRM)
- Punctuality
- Proactive approach
About this company
MTH Networks is an Internet Service Provider, delivering full fibre connections to homes and businesses across the UK. With a strong focus on customer service, MTH Networks strive to deliver a seamless and straightforward internet experience to our customers. Working alongside several major fibre network providers, we have an extensive customer base and aim to ensure every household and business has access to affordable and reliable fibre internet, with no exception on ultrasfast speeds.
After this apprenticeship
Once the apprenticeship has been completed, a permanent role within the company's onboarding team will be offered to the correct candidate.
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
La'Kei Scott
La'Kei.Scott@estio.co.uk
0203 834 2872
The reference code for this apprenticeship is VAC1000279448.
Apply now
Closes on Monday 11 November
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