Apprentice Senior Liaison Officer (Mental Health)

Summary

Apprenticeships are an exciting way to develop your career. At Southampton City Council we’re keen to invest in people, apprentices are a valuable part of our workforce and the future of the council. We are looking for a confident and conscientious individual to undertake the role of Apprentice Assistant Case Officer.

Annual wage

£23,151 a year

Minimum wage rates (opens in new tab)

At SCC we are committed to paying Foundation Living Wage as a minimum. Your salary as an apprentice will be £23,151 (pro rata) annually and may increase in line with any national rise in Foundation Living Wage.

Training course

Improvement technician (level 3)

Hours

Monday to Friday shifts TBC.

37 hours a week

Possible start date

Friday 1 November

Duration

1 Year 5 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

• Experience of developing and implementing policies and practices in relation to complaints and information management handling.

• Strong organisational skills and experience of relationship management and development of wider partnership working.
• Ability to create and maintain effective tracking and monitoring processes.
• Ability to communicate effectively verbally and in writing with a range of audiences.
• High levels of IT literacy and the ability to communicate outcomes.
• Ability to problem solve and implementing solutions.
• Ability to work independently and escalate appropriately

Where you’ll work

Civic Centre

Southampton

Hampshire

SO14 7LY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CAPELLA ASSOCIATES LTD

Your training course

Improvement technician (level 3)

Equal to A level

Course contents

Compliance: Work in accordance with organisational controls and statutory regulations

Communication: Share improvement progress through appropriate reporting

Project management: Plan, manage and implement improvement activities. Identify and support management of risks. Develop the business case for improvement activity and implementation

Change management: Engage through communications. Reinforce – positively and negatively. Effectively coach peers

Principles and methods: Use a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits

Project selection and Scoping: Identify and scope improvement projects and establish clear measurable objectives

Problem definition: Develop a problem/opportunity statement supported by validated data

Voice of the customer: Apply techniques to identify customers, their requirements and translate these to metrics

Process mapping & analysis: Apply process mapping tools to visualise processes, analyse process performance establishing key insights for performance improvement

Lean tools: Apply techniques such as identification and removal of 8 wastes, 5S (Sort, Shine, Set, Standardise, Sustain), standard work, kaizen, visual displays and controls, error proofing, preventative maintenance

Data acquisition for analysis: Develop data collection plan and validated measurement processes to understand performance

Basic statistics & measures: Establish patterns and trends in data over time using tally, pie, run/trend and pareto charts

Data analysis-statistical methods: Identify common and special cause variation

Process capability & performance: Analyse product/process performance using good quality data

Root cause analysis: Use cause and effect diagrams, technique of 5 whys and graphical analysis to understand and verify root causes

Identification & prioritisation: Identify and prioritise improvement solutions

Benchmarking: Recognise the value of sharing best practice

Sustainability & control: Create control and reaction plans with detection measures, identify opportunities to embed changes to leverage benefit to the business.

Your training plan

Studying towards the Level 3 Improvement Technician apprenticeship
Internal induction programme when starting employment with us
The training schedule has yet to be agreed upon, further details will be made available at a later date

Requirements

Essential qualifications

GCSE or equivalent in:

English and Maths (grade 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Team working
Initiative

About this company

Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.

https://www.southampton.gov.uk/jobs/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon completion, you will be a qualified Level 3 Improvement Technician .

Although we can’t guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for suitable roles within the council and help make sure you are ready for a wider job search.

Ask a question

The contact for this apprenticeship is:

Southampton City Council

Sean Camp

sean.camp@southampton.gov.uk

The reference code for this apprenticeship is VAC1000279187.

Apply now

Closes in 14 days (Sunday 13 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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