Apprentice Administrative Assistant

Summary

The role of the Apprentice Administrative Assistant is to provide administrative support to Swarland Avenue Surgery, Benton, NE7 7TD. The role will be supported by management and the post holder will receive support and supervision.

Annual wage

£12,675 a year

Minimum wage rates (opens in new tab)

£6.50 - £7.00

Training course

Business administrator (level 3)

Hours

Monday, Tuesday and Wednesday 8:30am to 6pm Thursday 7:30am to 6pm Friday 7am to 6pm

37 hours a week

Possible start date

Monday 14 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The post holder will provide administrative support Swarland Avenue Surgery

Call and recall management.
Quality exercises in accordance with record keeping protocols and guidelines.
Scanning and coding.
Completion appointment bookings and appointment book maintenance.
Data / updating of documentation.
Reception/administrative support.
Any other duties appropriate to the level of the position.

Where you’ll work

2 SWARLAND AVE

BENTON

NEWCASTLE UPON TYNE

NE7 7TD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Standard.
End-Point Assessment (EPA).
Blended on/off the job training and location to be confirmed.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

We provide comprehensive NHS primary care services to help you manage your health and well-being. Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient's benefit.

After this apprenticeship

Progression following completion of the apprenticeship into full-time post.

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

Lesley Miller

lesley.miller@woodspeentraining.co.uk

07518909857

The reference code for this apprenticeship is VAC1000279166.

Apply now

Closes in 12 days (Friday 11 October)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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