Customer Service Practitioner Apprentice
THE PRIORY FEDERATION OF ACADEMIES
Clayton Road, LN5 8RE
Closes in 7 days (Wednesday 9 October)
Posted on 25 September 2024
Contents
Summary
We are seeking to appoint an enthusiastic and motivated Level 2 Apprentice Customer Services Practitioner to provide clerical and reception support to the administrative team. As a part of this role, you will qualify in Customer Services Level 2.
- Annual wage
- £12,313.60 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Working Monday to Thursday 8:00am – 4:00pm and Friday 8:00am – 3:30pm over 39 working weeks per year. 13 months duration for apprenticeship, plus 3 months for end point assessment.
37 hours a week
- Possible start date
-
Monday 14 October
- Duration
-
1 Year 1 Month
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- To include reception duties, including receiving, signing in and dealing with, escorting or directing visitors as appropriate.
- Ensure information is shared with visitors with regards to safeguarding and health & safety procedures.
- Provide switchboard support, delivering messages where appropriate and dealing with incoming queries ensuring the correct signposting.
- To maintain stock levels and order stationery and refreshments.
- To prepare refreshments for visitors.
- To set up meetings which includes room booking, refreshments and diary management.
- To deliver, sort and retrieve daily post.
- Booking of external catering as required.
Where you’ll work
Clayton Road
LN5 8RE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE PRIORY FEDERATION OF ACADEMIES
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
Level 2 Customer Service Practitioner apprenticeship standard, which includes:
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Full induction onto the programme
Level 1/2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Workshops located in Lincoln, typically held once a month.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Non judgemental
- Patience
About this company
The Professional Learning Team is part of the Trust's Central Services. Alongside our academies and wider partners, we build collective commitment to develop and value our workforce, both teaching and support staff. The overall aim of the Professional Learning team is to design, co-construct, and broker high-quality, career-stage-appropriate, evidence based Professional Learning that contributes significantly to the Trust's mission of improving the life chances of our pupils so that they can become true citizens of the world.
After this apprenticeship
The apprentice will leave with a set of transferable skills to be equipped to take on the next level role in any busy office environment. Could lead to possible employment within the Professional Learning Team.
Ask a question
The contact for this apprenticeship is:
THE PRIORY FEDERATION OF ACADEMIES
David Correia
dcorreia@prioryacademies.co.uk
The reference code for this apprenticeship is VAC1000278966.
Apply now
Closes in 7 days (Wednesday 9 October)
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After signing in, you’ll apply for this apprenticeship on the company's website.