IT Apprentice - Princethorpe College
THE PRINCETHORPE FOUNDATION
RUGBY, CV23 9PX
Closes in 15 days (Monday 14 October)
Posted on 24 September 2024
Contents
Summary
The role would provide the successful candidate with an inside view of the workings and the organisation of a multisite network, implementation procedures of new hardware/software, including expansion and development of existing and new IT services. They will have responsibility for the first point of contact on the IT Service Desk with all users.
- Annual wage
-
£19,968 a year
Minimum wage rates (opens in new tab)
Pay will be in the range of £9.60 per hour to £10.00 per hour. Depending on knowledge and skills.
- Training course
- Information communications technician (level 3)
- Hours
-
This is a full-time, 40-hour a week role working generally 8.00am to 5.00pm with an hour’s unpaid lunch, Monday to Friday. However, due to the nature of the role, there is a requirement to occasionally work outside normal working hours.
40 hours a week
- Possible start date
-
Monday 18 November
- Duration
-
2 Years
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Customer service
- Providing first line technical support, responding to support queries across 3 sites
- Installation configuration and deployment of new and existing software in line with defined procedures
- Escalation of more complex calls to the relevant support team member
- Learn fundamental operations of commonly used software, hardware, and other equipment
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software
- Become familiar with Service Desk policies and services
- Other duties as assigned
- Software
- Install and test new software
- Support MS Office
- Assist with software deployments
- Deliver support using cloud based 365 Admin & Autopilot/Intune
- Support staff with any software queries
- Deliver staff training for different software packages through 1 to 1 tuition and the creation of technical guides
- Troubleshoot software issues
- Maintain software asset listing across the sites
- Hardware
- Move, check, install computer equipment as required
- Maintain computer peripheral equipment such as scanners, printers, whiteboards, projectors, monitors; ensure that these are prepared and ready to be used and perform consumables stock control
- Assist in the deployment of computer hardware around the school as and when required
- Support Foundation telephony system
- Contribute to the IT Support log of all technical faults and resolutions, list and administrate all incoming jobs
- Maintain hardware asset listing across the site(s)
- Network management
- Monitor anti-virus status and updates
- Monitor print management software
- Monitor daily, weekly, monthly server back-ups
- Carry out routine network maintenance, housekeeping and troubleshooting tasks
- Familiarise yourself with the network infrastructure and maintain switch cabinet patch management
- Develop & maintain network asset listing across the site(s)
- Audio-visual
- Setup AV equipment for events
- Troubleshoot AV issues
Where you’ll work
PRINCETHORPE COLLEGE
LEAMINGTON ROAD
PRINCETHORPE
RUGBY
CV23 9PX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WARWICKSHIRE COLLEGE
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Training plan to be agreed upon appointment. We currently envisage approximately 4 hours remote learning per week with Warwickshire College, plus on the job training.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
- Confidentiality
- Conscientious and flexible
About this company
The Princethorpe Foundation welcomes children of all faiths and backgrounds and provides co-educational, independent day schooling with a strong Christian ethos. We support and nurture some 1,300 children from age two to eighteen years, through Little Crackers Nursery, Crackley Hall School, Crescent School and Princethorpe College.
http://www.princethorpe.co.uk/join-us (opens in new tab)
Company benefits
This is an excellent opportunity to join a Foundation that values its staff and offers a rewarding benefits package including discounted places for staff, a pension scheme and a cycle to work scheme.
After this apprenticeship
One current member of staff has previously completed the L3 Apprenticeship and is now employed on a permanent basis. We would hope to be able to support with further qualifications or a permanent role depending on the candidate.
Ask a question
The contact for this apprenticeship is:
THE PRINCETHORPE FOUNDATION
Claire Wildsmith
recruitment@princethorpe.co.uk
01926634269
The reference code for this apprenticeship is VAC1000278788.
Apply now
Closes in 15 days (Monday 14 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.