Customer Service L2 Apprentice
Finishing Touch
Smethwick, B66 2EP
Closes in 21 days (Wednesday 23 October at 11:59pm)
Posted on 23 September 2024
Contents
Summary
Finishing Touch Cars are looking for a Customer Service Apprentice to join their friendly family run business. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday.
Exact shifts to be confirmed.
40 hours a week
- Possible start date
-
Thursday 24 October
- Duration
-
1 Year 3 Months
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation
- Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality
- These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction
- You may be the first point of contact and work in any sector or organisation type. Your actions will influence the customer experience and their satisfaction with your organisation
- You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering it to your customers
- You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements
- Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media
Where you’ll work
Units 108-109
Middlemore Business Park
Middlemore Road
Smethwick
B66 2EP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SANDWELL COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Customer service practitioner Level 2 apprenticeship standard qualification
- Functional Skills in maths and English, if required
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- Organisation skills
- Patience
- Team working
Other requirements
customer service skills. to be thorough and pay attention to detail. the ability to work well with others. sensitivity and understanding. patience and the ability to remain calm in stressful situations. the ability to accept criticism and work well under pressure. excellent verbal communication skills.
About this company
Finishing Touch Cars is proud to offer one of the UKs most diverse fleet of limousines, wedding cars and chauffeur driven executive cars. Having been established since 1985 the steady growth has been achieved by offering first class service as well as great value for money. We realise how important your special occasion is and our service will ensure it is one you will never forget.
After this apprenticeship
Once you've completed the Apprenticeship, there are several progression routes available, dependant on your industry and job role such as:
- Customer Service (Level 3)
- Business Administrator (Level 3)
Ask a question
The contact for this apprenticeship is:
SANDWELL COLLEGE
apprentice@sandwell.ac.uk
The reference code for this apprenticeship is VAC1000278535.
Apply now
Closes in 21 days (Wednesday 23 October at 11:59pm)
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